Compensation Amount:

37.52 USD HourlyThe General Manager is responsible for the direction of hotel staff, providing excellence in all hotel operations, including a consistently high standard of guest service, cleanliness, product presentation, organization, cost control, and sales.  Maintain control of all areas of the hotel, including rooms, food service, and retail.  This is a hands-on position to lead and inspire managers and employees daily. The General Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level.  The General Manager motivates, instills accountability, and achieves results to drive success in the unit. ​This position reports to the Operations Manager.

Job Description:

Wage: Salary $37.52 - $37.52

Benefits: Sick Pay (Sick Leave is provided in accordance with Washington State law, allowing employees to accrue one hour of sick leave for every 40 hours worked, to be used for personal illness, family care, and other qualifying reasons.); Employee Discounts, Recreation Program, Employee Assistance Program; Housing & Meal Plan Available

ESSENTIAL FUNCTIONS 

Monitor, problem solve, and direct supervisors and employees to ensure efficient and safe completion of all daily tasks. 

Train, on-board, and schedule staff; manage staff appropriately to enforce standards and minimize personnel conflicts. 

Ensure accurate and timely completion of inspections, inventories, staff evaluations, etc. 

Conduct regular pre-shift meetings with supervisors and front-line associates ensuring clear and direct communication for the shift. 

Attend and participate in Safety & Environmental meetings and National Park 
Service inspections. 

Manage payroll and applicable site-specific budget. 

Maintain operation records such as schedules, payroll, deposits, and daily cash reports. 

Ensure that cash controls standards are met in cash handling and oversee accountant cashier for safe accountability ensuring accuracy, organization and security. 

Ensure health and sanitation guidelines are followed and standards are consistently met in F & B units. 

Ensure strong attention in food presentation, portion controls, and quality of 
product. 

Work closely with the retail merchandiser to ensure stock levels are consistently met throughout the operations ensuring availability in product and ease of shopping with strong attention to merchandizing programs. 

Maintain a clean, sanitized and well-organized operation. 

Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of hotel. 

Forecast and analyze sales, labor, and profit; and ensure compliance with established budget.  

Respond to customer inquiries and resolve customer complaints.  

Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.  Notify Operations Manager and Park General Manager of all unusual events, circumstances, or other safety or quality control issues.      

Act as Company’s point of contact with client.  Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors. 

Maintain awareness of safety issues and report them immediately to your manager. 

Performs such other related duties as directed or required. 

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE 

High School Diploma/G.E.D. equivalent required; management or related college degree strongly preferred. 

Five years restaurant and hotel experience required. 

National Park hotel operations experience strongly preferred. 

Able to learn and use POS system including computerized cash register and credit card terminal. 

Possess ServSafe Manager and MAST/TIPS certifications. 

 

 PHYSICAL AND MENTAL REQUIREMENTS 

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally. 

Able to sit and stand for extended periods. 

Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English. Able to read and write work-related documents in English. 

Physical presence at the job site is essential to perform job duties. 

 EQUIPMENT USED 

Retail POS/PMS (Point of Sale) system including cash register and credit card terminal 

Typical office equipment (computer, phone system, fax, copier, scanner, among others) 

Required Personal Protective Equipment (PPE) 

Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!