The Mitchell & Ness General Manager (GM) is responsible for overseeing all aspects of store operations, ensuring financial success, operational efficiency, and exceptional customer experience. With a revenue expectation of $1.5-2 million, the GM will lead a team, drive sales performance, optimize inventory management, and uphold brand standards. This role requires a hands-on leader who thrives in a fast-paced retail environment and can balance strategic planning with day-to-day execution.

 

GENERAL DUTIES & RESPONSIBILITIES: 

Achieve and exceed revenue goals of $1.5-2 million through effective sales strategies and team leadership. Analyze sales reports, key performance indicators (KPIs), and market trends to drive business decisions. Develop and execute action plans to maximize profitability, control expenses, and optimize store performance. Implement upselling and cross-selling strategies to enhance the average transaction value and conversion rates. Ensure exceptional customer experience by training and coaching staff on service standards. Maintain a store environment that reflects the brand’s values, merchandising guidelines, and cleanliness expectations. Handle escalated customer concerns with professionalism and problem-solving skills. Recruit, hire, train, and develop a high-performing sales team. Provide ongoing coaching, performance management, and career development opportunities. Foster a positive and inclusive work environment that motivates and engages employees. Create and execute scheduling plans that align with business needs and labor budgets. Oversee inventory control, product ordering, and stock replenishment to maintain optimal levels and reduce shrinkage. Ensure all operational policies, procedures, and compliance standards are met. Partner with vendors and corporate teams to align inventory levels with customer demand. Monitor and manage loss prevention efforts to minimize shrink and protect assets. Drive local marketing initiatives and community engagement efforts to increase foot traffic and brand awareness. Collaborate with corporate marketing teams to execute promotions and seasonal campaigns. Build relationships with key community stakeholders and business partners to drive store visibility and customer loyalty.

REQUIREMENTS and ABILITIES:

Degree in business or related field preferred or related field or the equivalent combination of education, training, or work experience. Minimum 4 years’ experience supervising a team of 1-5 direct reports and 5-25 indirect reports within a retail environment. Proven experience as a Retail Store Manager, General Manager, or similar role, in a high-volume store environment. Understanding financial principles and ability to manage a budget. Strong leadership and team management skills; Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts. Ability to meet deadlines, prioritize workload, adapt to change, and maintain composure under pressure.  Maintains a positive and professional attitude towards team, vendors, and clients. Advanced level knowledge of store operations, inventory management, visual merchandising and customer service Intermediate level use of Microsoft Outlook, Word, Excel, and PowerPoint Excellent communication skills, both written and verbal; should be able to deliver ideas and decisions in a professional manner Must be able to communicate and lead a team to work effectively and cross-functionally across all teams and departments Creates, collaborates and empowers by delegating projects and tasks to team leads and staff  Results driven and solutions focused Ability to work in a fast pace and dynamic environment Must be detail oriented Sports fan a plus Ability to travel up to 15% of the job