Classification Title:

OPS Technical Support Aide

Job Description:

The key responsibilities and characteristics of this position are:

 

IT Liaison: Act as the primary point of contact for IT-related matters, collaborating with the Office of Research, UF Help Desk, Office of Professional and Workforce Development, and UF Telecommunications as needed. Technical Support: Offer timely assistance to staff and customers in resolving technical issues and queries related to office equipment and software systems. Hardware Maintenance: Oversee the upkeep and tracking of various technical hardware including laptops, copy machines, and audiovisual equipment. Website Maintenance: Support website revisions and edits to ensure accurate and up-to-date information. CRM System Support: Provide structural design support and basic data management for our Customer Relationship Management System (HubSpot) to optimize functionality. Knowledge Management: Update and maintain a knowledge base to serve as a valuable technical resource for the Biotility team.

Other duties as Assigned: Undertake other duties as assigned to contribute to the smooth operation of Biotility's technical infrastructure.

Expected Salary:

$16.00/hour

Minimum Requirements: A High School diploma

Availability for up to 20 hours per week with consistent scheduling between 8:00 AM and 5:00 PM, Monday through Friday.

Preferred Qualifications: Strong communication skills with the ability to articulate technical concepts to non-technical users. Proficiency in troubleshooting various hardware and software issues. Detail-oriented mindset with excellent organizational skills for hardware tracking and maintenance. Excellent customer service skills with attention to professionalism, dependability, and timeliness. Experience with MS Excel, Word, and Outlook. Capacity to work independently and collaboratively within a team environment. Experience editing websites in a web content management system is preferred. Experience with customer relationship management (CRM) systems is preferred.   Special Instructions to Applicants:

To be considered, applicants must provide a cover letter, resume, and a list of professional references.

A criminal background check is required.

This is a hybrid work position, and is located in Gainesville, FL.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No