Job Introduction 40 hours per weekMonday to Friday, however, required to be flexible as business dictates and late and early split shifts may be required or occasional weekends.£47,500 per annumEligible to UK&I Bounce

General Service Manager – HMRC Birmingham

Sodexo is recruiting a skilled and motivated General service Manager to oversee both Technical and Soft FM services across multiple HMRC sites in the Birmingham area. In this pivotal role, you will ensure all services are delivered to the highest standards of safety, compliance, and efficiency—supporting the performance of a high-profile public sector contract.

Key Responsibilities

Manage day-to-day facilities operations across HMRC Birmingham buildingsEnsure compliance with all Health & Safety, statutory and contractual obligationsOversee financial performance, manage budgets, and control costsLead, coach and develop on-site facilities and engineering teamsAct as primary point of contact for internal and external auditsSupport service innovation and identify operational improvement opportunitiesMaintain strong client relationships and uphold service-level agreementsEnsure readiness for inspections and provide technical support when needed

Person Specification

Proven experience in Total Facilities Management (TFM)Strong leadership and people management capabilitiesFinancially astute with experience managing service budgetsAbility to communicate effectively at all levelsCustomer-focused mindset and experience building stakeholder relationships

Core Competencies

Growth, Client & Customer SatisfactionRigorous Management of ResultsLeadership & People ManagementEmployee EngagementCommercial AwarenessBrand RepresentationPlanning & OrganisationResilience & InfluenceRelationship ManagementAnalysis & Decision MakingContinuous Improvement

Desirable Qualifications

NEBOSH QualifiedAuthorised Person (trade discipline-specific)Risk Assessment CertificationISO Standards Internal AuditorLegionella and Water Quality ManagementAsbestos Management

What We Offer

Competitive salaryCompany benefits and pension schemeCareer development and training opportunitiesA supportive and inclusive team environmentThe opportunity to work on a nationally important public sector contract

Ready to lead with purpose? Apply today and become a part of the Sodexo team.

Apply