For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.
*** REMOTE WORK ( Eastern Time Zone business hours )
Genesys Cloud Engineer
- Design, develop, configure, and implement Genesys Cloud Interactive Voice Response (IVR) call flows including skills configuration, queue management, and routing logic
- Create and maintain email flows, routing rules, and data tables within the Genesys Cloud environment
- Develop and manage Application Programming Interface (API) integrations between Genesys Cloud and other PNC applications
- Collaborate with other team members to gather and analyze requirements
- Document user stories and technical specifications in Jira
Required Qualifications (Skills, Experience, Education, Certifications) :
- Experience with Genesys Cloud platform development and configuration
- Demonstrated experience with IVR system development and call flow design
- Jira
- Java
For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.
#M1
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System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.