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Detailed Job Description:

Hands - on experience (7+) working with Genesys 8.5 along with Infrastructure deployments and Trouble shooting. Linux OS experience is necessary Experience in Change Management and Production Ticket resolution for any Genesys issues. Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users. Collaborate with other teams to recognize and help adopt best practices in reporting and analysis: data integrity/quality, pipelines analysis, validation, and documentation. Experience in programming skills in Java and Spring is a Plus