Are you passionate about changing lives through technology and driving innovation? Are you eager to learn, grow, and succeed in shaping your future? We'll help you find your calling and kick-start an extraordinary career in a leading company as Oracle is.
Generation Oracle (GenO) is Oracle's brand new career development initiative, focused on identifying and advancing early-in-career and returnship talent. GenO delivers learning, continuous development and clear, accessible career paths whilst offering the opportunity to influence and help steer our business into the future.
Become a CSS Technical Account Manager (TAM) and help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimising risk. You will be responsible for the overall governance and technical service delivery. As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs for continuous service improvements.
Career Level - IC1
Responsibilities
Job Requirements
What you'll do
- The Customer Success Services (CSS) is a unit within Oracle's Customer Service Organization that enables long term advanced support relationships with many of Oracle's largest customers.
- Click here for more information about CSS
- Technical Account Manager (TAM) is managing the delivery of Oracle services to achieve: Customer's most effective use of Oracle's products and related services, Customer Satisfaction, Public Customer Reference(s), Delivery margin and revenue objectives and contracted deliverables within budget and on schedule, and Customer Service/Product Growth Opportunities
- TAMs achieve this by becoming a trusted advisor to the customer, Assisting customers to overcome challenges and meet business goals, and Ensuring consistency and quality of the deliverables for the Customer experience.
- Work involves some problem solving and customer incident management with assistance and guidance in understanding and applying company policies and procedures.
- Our goal is for every customer to gain ever-more value from their Oracle Solutions by aiding them in delivering their IT strategy throughout the full IT lifecycle of implementation, deployment, operations and continuous optimization
- Develop and manage the Oracle customer relationships with small accounts, and with other TAMs support medium or large accounts to maximize the customer's use of Oracle Services. Work with some assistance and supervision.
- Able to demonstrate time management.
- Goal oriented individual.
- Able to complete individual goals as well as work in a team environment.
- Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products a plus but not necessary.
- Professional demeanor.
- Availability to work in scheduled out of hours operations when required
- Learn from experts and contribute to bring value to our customers leveraging on Oracle's international network of experts
- Use Oracle internal tools, resources and network to learn and stay up to date with on innovation and leading technologies
- Contribute as a team member on customer projects together with Oracle experts and leaders.
- Consult with clients to understand their business requirements and map them to our solutions and services.
- Learn how to design solutions using Oracle leading technology and Consulting methods, tools and best practices
- Support Customer relationships with CSS focused on collaborative, long-term partnerships.
- Work involves some problem solving with assistance and guidance in understanding and applying Oracle policies and procedures.
- Able to demonstrate time management.
- Able to complete individual goals as well as work in a team environment.
- Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products is a plus but not necessary.
- Professional demeanor.
- Availability to work in scheduled out of hours operations when required.
What you'll bring
What we'll give you
- Bachelor degree or up to 2 years relevant experience.
- Demonstrates good communication, customer management, customer engagement, and project management skills
- Technical aptitude: Has a basic understanding of application, middleware, hardware and/or Cloud technologies, and curiosity in cloud technology concepts such as Artificial Intelligence , Blockchain , Machine Learning , DevOps , Security and Oracle Cloud infrastructure
- Fluency in English.
Communication skills: You have an ability to collaborate and present concepts clearly.
- Innovation: You're open to new ideas and challenges
- Agility: You're a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go.
- Drive: You have a "roll-up-the-sleeves" and "get the job done" attitude.
- Resilient and capable of working effectively under pressure.
- Strong organization, negotiation and planning skills
- High energy: You're optimistic, always eager to interact and influence people.
- Teamwork: You're a fantastic team player who also loves smashing individual goals.
- Critical thinking: You're a natural strategist who can analyse situations, identify issues, and solve problems creatively.
Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.
Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.
More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.
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