Assists the Practice Leader or Manager with oversight of day-to-day clinic operations. Organizes and oversees activities within the work unit, as well as assigning and monitoring work of others. Follows established procedures. Effective communicator; able to assess situations, exercise discretion and judgment, and act in the best interest of patients and customers. May spend a substantial portion of time performing the same duties as other staff in the department.
Education
Required: High school diploma or equivalent, successful completion of an accredited Medical Assistant program. Currently registered or certified with RMA (AMT) or CMA (AAMA) certification.
Preferred: Associate’s Degree in healthcare or related field; or equivalent combination of education and experience as required for the specified level of the position.
Credentials/Licensure
Required: Certified or Registered Medical Assistant Certification, CPR or BLS certified
Preferred: TB administration/testing certified, immunization champion, safety champion, trained as a medical
assistant preceptor or combination of all listed
Related Experience
Required: Two years of experience working in a medical office or similar setting, with demonstrated
leadership experience.
Preferred: Five years of Medical Assistant experience.
• Coordinates daily operations of assigned unit.
• May routinely perform day-to-day staff level duties.
• Oversees clinical office functions including daily quality control functions.
• Assists with PCMH capabilities and tracking in the office setting.
• Communicates and collaborates with staff and customers to facilitate excellent patient care and service delivery. Serves as a resource for patients, staff, and providers in the Manager/Practice Leader’s absence.
• Assures compliance with appropriate federal and state regulations as required.
• Provides input into the development, implementation and evaluation of departmental and division goals.
• Provides input for interviewing, hiring and training of new staff.
• Provides input for evaluation process and the development of specific individual performance evaluations as appropriate and may assist with implementing action plans when necessary.
• Complies with departmental activities such as monitoring supplies, documents charges/services, etc.
• Oversees the scheduling and assigns work to staff within established departmental guidelines. Is accountable for his/her own time management and the time management of all departmental staff.
• Assists in developing and implementing education programs for staff and/or arranging opportunities for professional growth and development. Monitors round tables/task group attendance and ensures those new processes are implemented within the office.
• Provides clinical oversight or acts as office expert on clinical duties like immunization champion, TB administration and testing, safety champion, precepting role, and any other leadership or lead roles for a Medical Assistant in an office setting.
• Oversees the acquisition and repair of office operational equipment, makes recommendations for improvements, and ensures that proper maintenance is conducted.
• Assists with payroll input and corrections as needed.
• Responsible for continual learning and individual role development.
• Performs other related duties as assigned.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.