German Customer Service ExecutivePosted 14 days agoSalary based on Experience - Market CompetitiveJob Reference: 36587

Job Title: German Customer Service Executive

Location: Malta

Job Type: Full-time and Hybrid

 

We are seeking a passionate and dedicated Customer Service Executive - German Speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our Norwegian-speaking clientele, ensuring a seamless and enjoyable experience for all users.

 

Requirements:

Fluency or native proficiency in German with a fluent level of English, both spoken and written. Comfortable working on a flexible shift basis. Previous experience in customer-oriented roles, with a talent for understanding customer needs and delivering optimal solutions (plus-point, but not compulsory!) Exceptional listening skills, an empathetic approach, and a dedication to delivering outstanding service to our players. Strong organizational skills, punctuality, and the ability to find accurate information promptly. Detail-oriented and capable of maintaining a positive attitude even in stressful situations. Openness to constructive feedback and a collaborative team player with the ability to work independently. As a Customer Service Agent, you will be the primary point of contact for our players, assisting them via live chat, email, and phone calls to ensure an excellent gaming experience.

 

Responsibilities:

Provide players with timely, personal, and professional solutions that exceed their expectations. Offer support and assistance to players facing difficulties. Educate customers about our products, site features, policies, and promotions. Update customer accounts with relevant information as required. Collaborate with our Fraud and Payments team to address customer queries.

 

Employee Benefits & Offer:

Salary based on Experience Private health care. Pension scheme. Paid training. Company events

 

Preferred:

Knowledge of the online gaming industry or sports betting. Experience in customer service or related fields.