Job title: Trilingual Player Support (German+English+Spanish)

Work Location: TerraCampus, Tres Rios

Qualification: High School Diploma

Experience: Minimum 1 years of relevant experience

No of openings: 6+ Openings

Roles and Responsibilities:

Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. Review attentively to player needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. Greet players in a courteous, friendly, and professional manner, using agreed-upon procedures. Answer player questions related to websites, products, processes, and benefits. Maintain broad knowledge of client products and/or services. Manage chat, emails, and messenger effectively with proper grammar and enunciation. Process refunds as needed.

Required Skills:

Proficiency in German Level >B2+                                                                                                                   Proficiency in English Level >B2+                                                                                                                   Gaming experience is mandatory De-escalate issues as necessary Understand player needs (read attentively, respond appropriately) Problem-solving Patience and willingness to help Strong customer service orientation and disposition Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern Multi-task Attention to detail Empathy Critical thinking Speed to solution Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)How many years is your experience in the BPO Industry?(Required)1 – 3 Years3 – 5 YearsMore than 5 YearsDo you like video games?(Required)YesNoDo you have any game support experience?(Required)YesNoAre you proficient in English > B2+?(Required)YesNoAre you proficient in German> B2+?(Required)YesNoAre you proficient in Spanish> B2+?(Required)YesNoAre you comfortable working in a hybrid setting?(Required)YesNoAre you willing to take a drug test, in accordance with local law/regulations?(Required)YesNoCandidate legal ID(Required) Attach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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