Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. Our vast and ever-evolving portfolio of brands plays an important role in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for a Sales Support Specialist (German Speaker) to join our team in Lodz, Poland.

The Sales Support Specialist will act as a key point of contact for customers, distributors, and prospects, ensuring high levels of customer satisfaction and supporting the sales team. This role is responsible for managing customer inquiries, processing orders, handling claims, and maintaining master data. Additionally, the Specialist will play a crucial role in managing sales-related tasks such as pricing, rebate administration, and sales forecasting while driving the adoption of digital tools and processes.

Key Responsibilities:

Serve as the primary interface for customers, distributors, and prospects, ensuring exceptional service and support.Provide detailed sales reports and account-level insights to support sales forecasts and strategies.Manage customer inquiries, pricing, offer creation, and claims resolution processes.Maintain and update customer and price master data in SAP and Salesforce CRM.Oversee the invoice process, including corrections, credit and debit notes, and rebate/commission handling.Drive customer adoption of digital tools and resolve related issues.Ensure compliance with SOX, ISO, and other regulatory standards.Conduct quality control checks, root cause analysis, and implement corrective actions to enhance customer satisfaction.

Key Requirements:

Bachelor’s degree or equivalent experience.Minimum 2 years in a customer-oriented or sales support role.Familiarity with SAP and Salesforce CRM is a strong asset.Proficient English (C2 level), and fluent German.A proactive, goal-oriented mindset with a focus on continuous improvement.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals. 

 

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

 

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.