We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

 

The Role

Responsible for financial management of bookings made via Travel Agent & direct passenger channels within the Hamburg & International (EMEA) market.

You will:

Reconciling & arranging timely collection of booking debt owing by Travel Agents & direct passengers to all relevant brands of the business (primarily Cunard) Responsible for BAU responsibilities on relevant systems – e.g. Deutsche bank, Abacus, ADB, Business Objects, Polar, Oracle,  Power BI & Adestra Liaising with travel agents and internal departments (in particular Sales and Contact centre) to resolve queries on bookings. Ensure agent commission is paid on time and in line with agreed payment terms. Liaising with travel agents & our global brands to ensure banking forms are completed to allow refunds & payments to be made to guests.  Working towards targets to reduce overdue debt responsibly. 

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full-time basis, with 3 days hybrid working in our Southampton office.

 

About You

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

Fluent in German to required business level Clear and concise communicator – excellent verbal and written communication skills Strong planning skills – able to organise and prioritise work Resilient – Ability to work under pressure and meet deadlines Competent with Microsoft Office specifically Excel.  Previous experience in a customer facing role

 

Being part of our team has its advantages…

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

 

Home and office-based hybrid working (3 days in the office & 2 days from home)

Recognition scheme with prizes and awards

Employee Discounted Cruising plus Friends and Family offers

Regular office events including live entertainment, lifestyle events and charity partner fundraisers

Extensive learning and development opportunities

Employee-led networks

Employee Assistance and Wellbeing programmes

Company paid Health Cash Plan and health assessment

In-house Occupational Health help and access to digital GP

Life Assurance

Parental and adoption leave

Employee Shares Plan

Electric Car and Cycle to Work schemes

Onsite restaurant offering range of healthy cooked and grab and go meals

Discounted retail and leisure via discounts portal

Minimum 25 days leave, bank holiday allowance and holiday trading scheme

Contributory Defined Contribution Pension scheme

A friendly welcome with help settling in

 

 

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#Job Functions:  Customer Service; Finance;  Administrative;

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