**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** Thermo Fisher Scientific Inc. is excited to welcome a highly motivated and experienced Customer Service Representative to our world-class team in Budapest. Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer! Whether our customers are advancing life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, or enhancing efficiency in their laboratories, we are here to assist them. Our distributed team of more than 80,000 colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com . **How will you make an impact** The Customer service representative is member of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties need to be fulfilled. The team provides internal support to Thermo Fisher collaborators and the field engineering team and, delivers professional service and excellence in a high-volume diverse back-office environment. What will you do · Support Request for Quotation process. · Maintain and update contract database. · Tracking and updating data in Excel reports. · Create and assign tickets in the ticketing systems (SAP, C4S). · Proactively handle equipment data. · Maintain customer accounts with the support of the Master Data Team · Document all required information, keep work instructions and operating procedures up to date. · Perform invoicing activities (investigate, finalize, and send invoices to the customers). · Handle and resolve queries complaints. **How will you get here?** + A minimum of 1 years’ customer service experience is preferred, but not essential. Fresh graduates are also welcome. + A bachelor’s degree is preferred. + Proficiency of the **English** both written and verbal, **German** language at intermediate level (written knowledge) + A skilled Microsoft Office user. + Customer-centric approach. + Strong written and verbal communication skills + Display attention to detail and accuracy in the workplace. + Able to prioritize effectively and multitask under deadlines. + Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers. + Experience with SAP, C4S, SFDC preferred but not crucial. **What We Offer:** + **Competitive Compensation Package:**  Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. + **Comprehensive Health & Well-being Support:**  Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. + **Career Growth & Professional Development:**  Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. + **Modern & Convenient Work Environment:**  Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. + **Inclusive, Multilingual Culture:**  Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. + **Engaging Community & Events:**  Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. Please also join to our Talent community and get more information about the great opportunities in the future! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.