Responsibilities Make an impact Be the first point in contact for internal customers of the KUKA Group, responding to their inquiries and technical issues in a timely and professional manner via tools, phone & email,provide exceptional technical support, troubleshoot and resolve issues efficiently, document all user interactions and resolutions accurately and thoroughly in the company's system, fulfill service requests based on pre-defined procedures (password resets, providing access, remote Software installation, VPN Setup, IT procurements, etc.), manage internal customer's hard- and software requests and the configuration management database, work collaboratively with other team members and actively report to team leads to enhance performance and quality, and therefore contribute to a good working atmosphere, stay up-to-date with industry trends and best practices in technical support. Application Requirements What you need to succeed Great interest in IT and technical customer service, excellent written and verbal communication in German and English, strong communication, problem-solving skills and customer-oriented approach, a passion for continuous learning and professional development in the field of technical support.   Preference Studying Information Technology or a similar area, having 1-2 years comparable work experience.