German Speaking Service Desk Agent (24/7)

We are looking for a German speaking candidate, who would like to work in hybrid model.

**This role requires work in 24/7 environment, work on national holidays (as allowed by local regulations)**

We can offer:

Training and continuous learning and certification opportunities Chance to be part of a rapidly expanding organization Multilingual environment, native colleagues Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies. Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute), home office opportunity Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks Reimbursable language courses Team events and Company events (cool and youthful parties with team-games, etc.) High value awards and recognitions, annual bonus for top performers, and annual salary review

Responsibilities:

Handle end user calls and web queries in German and English Act as the first point of contact for the customer Precise administration Act as primary contact between customer and resolving group Keep the user informed, own and follow up ongoing cases

We are looking for you, if you:

have excellent written and verbal communication skills in English and in German (Austrian dialect is advantage) have experience in customer service and in IT Help Desk have High School degree are open to work in shifts have excellent communication skills – both written and spoken are flexible, open-minded personality with a "can do" attitude

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.