Job Title:

German speaking Technical Support Customer Representative

Job Description

Are you ready to deliver timely, accurate and professional customer service via phone, chat, social media and email? The target is to ensure excellent service standards and maintain high customer satisfaction.

Are you ready to deliver timely, accurate and professional customer service via phone, chat, social media and email? The target is to ensure excellent service standards and maintain high customer satisfaction.

What you’ll be doing at Concentrix Greece:

• Management of incoming calls, chats, messages and emails

• Identify and assess customers’ needs to achieve satisfaction

• Ask probing questions to identify the technical issue faced by the end user and support with the troubleshooting steps needed.

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team targets and case-handling quotas

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies 

What we’re looking for:

Native/near native in GermanGood command in English.Passionate about technology and its backgroundLogical acumen, good analytical and integrative thinking.Ability to quickly understand complex matters or quickly grasp a briefing content and apply it during   your customer contactProblem solving and solution oriented, you like to see things completed as expectedStress-resilient, used to working in a fast-paced environmentYou are able to stay calm during technical incidents 

What we offer:

Indefinite contractCompetitive remuneration package (14 Salaries)Opportunities for international Career through our International Mobility programA challenging working environmentEmployee eventsPrivate health insurance + Dental Care3 euros meal voucher in Up Hellas card per working dayFree gym and other well-being activitiesEnjoy with your co-workers your lunch break at our new Restaurant

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the \"wow\" too.

More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Concentrix Hellas is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Location:

GRC Athens - Ilia Iliou 51

Language Requirements:

English, German

Time Type:

Full time

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