Giant Center is a 10,500-seat multi-purpose arena, and hosts an impressive line-up of star-studded performances and events. Action-packed Hershey Bears® hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our Hersheypark Entertainment Complex team members at Hersheypark, Giant Center, Hersheypark Stadium, or Hershey Theatre

This position is responsible for providing friendly, efficient, and courteous service in all retail outlets at the GIANT Center to achieve the department’s goals for the year. This position is seasonal during the Hershey Bears hockey season.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Serve as front-line team member, assisting in all GIANT Center retail outlets as the business warrants

Provide exceptional guest service within your assigned store location, including entering sales into POS system for a positive checkout experience

Answer guest inquiries, in person and over the phone in a timely manner while maintaining confidentiality with guest information

Exhibit thorough product knowledge and upselling techniques to guests

Maintain store appearance standards to ensure the store is stocked and assist in other inventory management tasks as needed

Resolve immediate guest concerns, partnering with lead staff when needed to prevent recurring guest service issues

Identify safety and maintenance related issues and relay these concerns to store leadership to ensure they are addressed

Perform other duties as assigned 

Qualifications:

Must be 18 years or older at time of application

One year of retail/customer service experience preferred

Knowledge, Skills, and Abilities:

Proven guest relations, problem solving, task management skills, and organizational skills preferred

Professional and effective communication skills

Must be able to work independently and as a team in a fast-paced environment

Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines 

Job Demands:

Must be able to work flexible hours including days, evenings, weekends, and holidays

Required to work 70% of hockey games each month throughout the hockey season

Must be able to work in combination of indoor and outdoor weather conditions

Physical requirements include standing (75-100% of the shift), sitting, walking, bending, pushing, pulling, lifting up to 35 lbs. with assistance, finger dexterity and communicating effectively

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

 Hershey Entertainment and Resorts is an Equal Opportunity Employer