**Casino Gift Shop Shift Manager** Are you a motivated leader with a passion for guest service and retail operations? We are seeking a **Gift Shop Shift Manager** to oversee daily operations and ensure an exceptional shopping experience for our casino guests. If you have strong leadership skills, retail management experience, and a commitment to excellence, we want to hear from you! Exempt Position | Must be able to work holidays and weekends **What You’ll Do:** + Lead and manage a team to provide top-tier customer service and maintain a positive work environment. + Oversee daily shift operations, ensuring adherence to company policies and retail standards. + Monitor and evaluate staff performance, providing feedback and support for professional growth. + Ensure proper staffing levels, adjusting as needed to meet guest needs while maintaining cost efficiency. + Recruit, train, and develop employees to enhance overall team performance. + Resolve guest and employee concerns professionally and efficiently. + Identify operational areas for improvement and provide input to management. + Maintain high standards of service, presentation, and operational efficiency. + Perform additional duties as assigned. **What We’re Looking For:** + Strong understanding of cost control systems and methods. + Knowledge of P&L statements and the ability to impact profitability. + Excellent communication skills, both verbal and written. + Minimum **three (3) years of management experience** , preferably in retail. **Why Join Us?** + Work in a fast-paced and dynamic casino environment. + Be part of a supportive and energetic team. + Opportunities for career growth and development. If you’re ready to take your retail management career to the next level, **apply today** and become part of our exciting team! **About the Choctaw Nation** The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. **Benefits** Free gym membership Free access to employee health clinic Free lunch for casino & resort associates Earned wages access once per week for hourly Associates Pet insurance Paid vacation / sick time Medical / Dental / Vision 401(K) with company match College tuition reimbursement Short-term disability, long-term disability, and family leave Employee assistance program Employee prescription program CNO Paid Life Insurance Teladoc On Site Dental Clinics (Jet Dental) On Site Mammogram Services Free diabetes and hypertension monitoring benefit (Livongo) Accolade- Concierge Benefits Program Wellness Program that equals savings on health insurance cost (Virgin Pulse) Maternity Care Program **(Benefits provided by the Choctaw Nation are based on employment classification)** CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. \#LI-onsite Job Identification: 13706 Job Category: Gaming Posting Date: 02/28/2025, 2:57 PM Job Schedule: Full time Job Shift: Variable On-Site/Remote: On-Site