Position SummaryThe Account Manager at Onit is a quota bearing sales position responsible for retention, contract renewals and cross-sell/up-sell into a portfolio of Onit customers. A critical requirement for this role is building strong relationships (internally and externally), including key executives/decision makers and other stakeholders. This role will liaise with cross functional internal teams including Product Management, Marketing, Engineering, Professional Services and Customer Support in support of providing a best-in-class customer experience.Key ResponsibilitiesPrimary owner of customer relationship and account strategyBe a trusted advisor to customers while developing relationships with multiple stakeholdersAccountability for customer retention and subscription renewal processConduct quarterly customer business reviewsManage customer issue escalation process, as requiredPartner with Marketing in the development of customer references, testimonials and eventsManage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunitiesDevelop and maintain customer attrition/risk rating information and mitigation plans in CRMParticipate in industry conferences, trade shows and other opportunities for customer interaction Required Skills5+ years managing customers relationship or equivalent experienceHighly motivated and disciplined self-starter with excellent oral and written communication skillsDemonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-levelExperience delivering customer-focused solutions that drive increased customer satisfaction and revenueAble to thrive in a fast paced, self-directed environmentMust be comfortable managing multiple tasks in real time4-year degree requiredThe ideal candidate is someone who has experience in the legal industryTravel for this role is +/- 25% We value your privacy. Please review our Privacy Notice for information on how we collect and use your personal data, particularly under the California Consumer Privacy Act (CCPA)