We are seeking a talented individual to join the Global Benefits Management (GBM) team at Mercer. This role will be based in Warsaw, Poland, and will be a hybrid role, combing work from home and the office. 

The benefits landscape is evolving, and we are committed to help our clients adapt their benefits strategies to meet changing workforce demands. Our Client Delivery Team plays a crucial role in this effort, leveraging our leading GBM proposition and global broker network to help clients effectively manage their medical and risk benefits worldwide. This approach enhances visibility, consistency, and insights, enabling clients to better meet employee needs and strengthen their talent attraction and retention efforts. 

The GBM Manager’s role involves managing a team of Account Managers responsible for supporting both new and existing GBM clients. You will lead the team to drive client retention and satisfaction within a growing portfolio of small and emerging multinational clients. 

We will count on you to: 

Manage a growing team of 6, providing direction and support for development and performance. 

Execute team strategy and client initiatives, as well as identify delivery and process improvement opportunities. 

Independently manage 2-3 client accounts, ensuring satisfaction with underlying services. 

Kick-off the implementation of new clients and assign clients and tasks within the team. 

Assist with client escalations and difficult conversations. 

Support the GBM Commercial team with new prospects. 

What you need to have: 

Knowledge of Employee Benefits, Insurance or consulting environment.

5-7 years of client facing experience in multinational companies.

A minimum of 3 years of people management and experience leading a team in a professional international environment.

Excellent proficiency in spoken and written English (Polish is not required).

Excellent project management and organizational skills, with the capacity to prioritize and manage multiple projects simultaneously.

What makes you stand out: 

Experience in benefits management with multinational companies.

Consulting and broking expertise.

Strong ability to build and maintain relationships with clients and internal stakeholders.

A client-focused mindset with strong problem-solving skills. 

Strong communication and presentation skills.

Eye for detail and data interpretation.

Why join our team: 

We help you be your best through professional development opportunities, interesting work, and supportive leaders. 

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities. 

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. 

If you would like to apply for this position, please send in your application in English. 

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.