Overview:

Leads aspects of Global Capital Markets F/X and payment servicing of institutional clients.  Supports senior account relationship managers reporting into a GCM Unit Manager. 

Primary Responsibilities:

Understand the Foreign Exchange process and be familiar with processing payment in various currencies.

Process new account setups, adjustments to existing accounts, transfers of ownership and/or formation of payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.

Respond to client requests by phone, service ticket and email which vary in complexity for resolution 

Performs specific functional or operational tasks of advanced complexity transactions.

Carries out tasks in a timely and controlled fashion.

Adheres to policies and procedures for assigned functional tasks.

Collaborates with management, internal partners, relationship management, and transaction management to ensure proper controls are in place for assigned functional group.

Responsible for learning and understanding daily tasks, processes and controls for assigned functional group.

Escalates and resolves issues that may arise within functional area in coordination with managers and other appropriate parties (i.e. RM, TM, sales)

Shadows Relationship Managers or Transaction Managers for further career and knowledge development

Serve as client point of contact per functional role; make recommendations for services to correct and/or enhance the client experience.  Resolve problems and respond to client requests in a timely manner.

High level knowledge of and developed skillsets in functional capabilities (e.g., payments) for applicable products.

Manage relationships with internal and external service partners and clients; assess issues requiring immediate attention in a timely manner and drive the resolution of identified issues through the normal course of business utilizing available resources. 

Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.

Provide and maintain appropriate levels of controls to minimize losses.

Provide effective support, coaching and/or mentoring of any assigned team associates.

Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

Promote an environment that supports diversity and reflects the M&T Bank & WTNA brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

This position works under supervision and will provide support to less experienced personnel.  This position will be responsible for F/X and payments.  The Payments functional team is responsible for ensuring that GCM payments are processed accurately and in a timely manner.  A Payments CA (Client Administrator), is responsible for:

Inputting payment details into applicable GCM systems (e.g., Total Cash, Correspondent Banks, LUNA, TranStar, LoanIQ)Establishing payment templates for transactions (e.g., ACH, checks, wires)Validating and authenticating wire instructions per governing documents Escalating identified payment issues to management

Education and Experience Required:Associate’s degree and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 5 years higher education and/or related work experience.Experienced in processing new account setups, adjustments to existing accounts, transfers of ownership and/or formation of payments through data entry for Corporate Trust customersStrong problem-solving skillsStrong written and verbal communication skillsStrong Customer Service skillsPrior experience operating in a team environmentExperience using pertinent word processing and spreadsheet softwareWilling to work a flexible schedule as needed

Education and Experience Preferred:Bachelor’s degree in Business, Finance or AccountingUnderstand the Foreign exchange process and be familiar with processing payment in various currenciesAbility to work under time constraintsOnline application support experienceKnowledge of Bank systemsKnowledge of Bank cultureDetail-oriented

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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $27.24 - $45.40 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:Wilmington, Delaware, United States of America