As a Global Care Partner at Nokia, you will join our dynamic and inclusive Global People Care team, where you'll be part of a supportive environment that values open communication, collaboration, and continuous growth. Our team is focused on strategic initiatives to enhance HR processes, improve employee experience, and drive operational excellence.
In this role, you will manage employee inquiries and guide them on HR processes and benefits across multiple markets across the globe. You will also assist in updating benefits information to ensure employees have access to the most current resources. Your contributions will directly impact our employees, ensuring they have what they need to succeed. You'll collaborate with a diverse group of professionals, driving innovative solutions and meaningful change within our organization. While you may work with established HR technologies, your focus will be on enhancing processes and improving the overall employee experience.
Bachelor’s degree in psychology, Business Administration, Human Resources Managment, or a related field.
Experience in shared service organizations or human resources. Experience managing document libraries and employee portals across different countries. Experience driving customer experience improvement projects within a People/HR organization. Knowledge of HR systems such as Oracle HCM, SAP, and SuccessFactors HRIS. Familiarity with customer support tools like ticketing systems and call line systems. Experience in SharePoint management and documentation handling. Results-oriented with a focus on customer service and experience improvement. Ability to work effectively in virtual and diverse teams. Strong sense of accountability and result orientation. The ability to work under pressure and meet tight deadlines.
As part of the team, you will:
Join us as a Global Care Partner and make a real impact on a dynamic, inclusive team! You'll support HR processes and enhance employee experiences while collaborating with diverse professionals. Enjoy opportunities for professional growth in a supportive culture where your voice matters. Contribute to meaningful change in our organization and help us improve the employee journey together!