Description Amazon Web Services is looking for IT Manager to help drive the execution and improvement of key service delivery processes throughout the organization and ensure that the correct metrics and KPIs are in place. This organization of IT professionals installs and maintains the technical infrastructure used by Data Center Operations Staff. This team is experiencing rapid growth as we expand our global Data Center portfolio. In this role you will provide coaching, mentoring and guidance for a diverse team of admins, engineers, analysts and PMs. Some travel to meet members of the geographically diverse team, learn about the business first hand and develop relationships with peer Managers and Operations leaders. You will regularly manage large, cross-functional projects and interact with software developers, executives, vendors and other support teams. Key job responsibilities Operational Excellence - As a manager you will be expected to drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed. Performance Management/Team Health - You will own all facets of performance and career management of assigned staff. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits, and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling when needed. A day in the life A day in the life of this role will involve a mix of meeting with our internal Engineering and Operations teams as well as other TPM's to implement solutions across our infrastructure. You will be expected to own outcomes and closing detected gaps across the teams, and producing effective reporting demonstrating the mechanistic closure of issues detected. Your day will be split between stakeholder engagement meetings, deep dives, and personal project time. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Manages a global team that deploys and support the critical IT infrastructure for the data centers Mechanical (HVAC) and Electrical controls systems. The team work closely with Controls Engineers to ensure that the data center control systems perform optimally. Basic Qualifications - 10+ years experience managing technical teams - Bachelor degree from an accredited university or equivalent work experience - 10+ years experience in IT Infrastructure Operations, IT Service Management or IT Business Operations Preferred Qualifications - MBA or Master’s Degree in a technical discipline - Proficient with Microsoft Office Suite and project management software. Project Management Professional (PMP) or equivalent. - Experience with management of change. Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers - Excellent communication skills, teamwork, organizational and problem-solving skills. - Must possess ability to build peer relationships as well as work independently. Must be able to operate with little to no supervision Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.