Job Description

Global Security Help Desk Associate II

Support State Street’s 24/7 Security Administration Services Help Desk providing professional support to internal users and clients for our global operation.

 

What you will be responsible for

As a Global Security Help Desk Associate you will

Field incoming calls/chats from global employees and clients regarding application ID access and password support.Document and report on status of pending inquiries regarding system access issues.Provides support for approximately 50 platforms across several hundred mainframe, midrange and web based applications.Handles approximately 50 to 70 calls per day maintaining average handle times between 5 and 6 minutes.The ability to maintain confidential information with sensitivity and professionalism is critical.The ability to self-manage by using internal help desk SOP knowledge base.The ability to adapt to updates in procedures and processes.

 

What we value

These skills will help you succeed in this role

Communication SkillsHighly OrganizedMaintaining Security while remaining professional and courteousBasic Troubleshooting Skills

 

Education & Preferred Qualifications

Experience, Studies or Certifications in the field of IT Support or Cyber Security

 

Requirements

Fluent in English and Italian

 

State Street's Speak Up Line