General Information Location Zagreb Job ID 3074 Job Category Information Technology (IT) Language Requirement English Description & requirements Description

Transcom is a rapidly expanding global customer experience specialist, with more than 50 service centers employing more than 30,000 people delivering services in 33 languages. The company provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities. Do you want to join our fast growing IT community? 

Join us as a Global Database Administrator!

This position is part of the team responsible for globally supporting the company’s infrastructure. The role is to support and maintain existing platforms through proactive and reactive maintenance, investigation into solution improvements, and new projects and  will include tasks such as:

Monitoring database events and proactively optimise system performance Optimising the operational environment for client successMaintaining database configurations in compliance with established best practices Working in conjunction with other IT, application development, and business groups to understand functionality, scalability, performance, security, and integration requirements from the database perspective Responsibility for investigating potential problems and issues raised Overseeing data fixes for business issues or to address application issues Developing and maintaining an in-depth understanding of the database architecture 

What’s in it for YOU!

Career opportunities - growth within the company, both horizontal and verticalPersonal and professional development: conferences, training, and coaching on the jobWinning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things doneOpportunity to be innovative and pitch your own ideasFreedom in execution and forming of the organizationMulticultural communication and best practice sharingEducation budget set in each departmentPersonalised development planHybrid or remote work model

What we are looking for:

Minimum studies: Bachelor's degree or any relevant technical degreeMinimum of 1 years experience managing SQL Server databases/as a Database Admin. Knowledge of database structure languagesExperience with backups, restores, and recovery models Ability to work in a rapidly changing environment and willing to learnStrong communication skillsCustomer first attitudeFlexible attitude to learning new skillsTeam playerResults and quality focusedBPO experience a bonusExcellent teamwork and collaboration abilitiesFluency in written and spoken English

Only candidates providing a full CV in ENGLISH will be considered.

What Life at Transcom is like!

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

At Transcom, we follow our Values to a T, we live them, we breathe them, it is what we base our day to day work life on (and it is not just an empty promise, ask anyone).

We’re here to support

We keep our promises

We come as we are

We’re team players

We’re lifelong learners

We’re sure you loved everything you’ve read and heard, and would definitely love to learn more. In that case, apply, come talk to us, we are an open book. You will get all the nitty-gritty details, no hidden agendas, no false promises. What you hear/see, is what you get.

https://www.linkedin.com/company/transcom/life/302cb7a8-3f32-449b-ae17-bb7ac69df6c1/

We would love to meet and talk to you! And hopefully soon say: “Welcome to Transcom!”

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”