**Introduction** Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us. **Your role and responsibilities** As a Delivery Consultant Manager, you will apply your strong foundation of technology expertise to hire, coach, and cultivate high performing teams made up of diverse, exceptional services delivery professionals. You will develop a high performing team who engages with clients to deliver projects for IBM Technology while fostering a learning culture where your team develops and demonstrates their skills. In this role you will coach and lead from the front as s a trusted, empathetic leader committed to your team's and client's success. As a leader of this fast pace, client focused team, you'll collaborate across IBM to optimize services engagements and trailblaze new solutions that address real business challenges. We're passionate about success. If this role is right for you, then your achievements mean your career is flourishing, your teams are succeeding, and our clients are thriving. To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to… * Building Exceptional Client-Facing Team: Hiring, nurturing, and developing a technical client-facing team of exceptional delivery professionals in IBM Technology. * Accelerating Adoption of IBM Technology: Collaborating with your Delivery Consultants, the IBM Account team, clients, and partners to accelerate delivery and adoption of IBM Technology. * Building Client Relationships: Creating and maintaining enduring, trusted relationships at technical levels within clients (including CIO's, CTO's, Developers, Data Scientists, Architects) and establishing IBM as an essential partner. * Team Coaching for Success: Coaching your team, with clarity and conviction, to ensure they fully understand how to do their jobs successfully and achieve their KPI including utilization, customer satisfaction and quality standards. * Profit and Loss Management: Evaluating and managing profit and loss for your assigned resources. * Growth Mindset Traits in Problem-Solving: Demonstrating growth mindset, courage, curiosity, and leadership in solving problems. **Required technical and professional expertise** * Experienced Technical Leader: Seasoned technical leadership and credibility, with proven experience of coaching services delivery teams to drive adoption of complex, enterprise-grade technology solutions. * Coaching Excellence and Culture Growth: Demonstrable mastery of deal and situational coaching, whilst fostering a high performing, growth-minded and candid culture. * Practical Skills in Technology Areas: Deep practical and applied skills in one of the following areas (with competent understanding across a broad selection of products within the respective portfolio’s and importantly, their enterprise inter-connectivity): Cloud, Data and AI, Automation, Integration or Security. * Financial Oversight and Management: Experience of oversight and management of profit and loss. **Preferred technical and professional experience** * Automation Technologies: Experience with one more of the following Automation technologies: MQ, API Connect, App Connect Enterprise, Cloud Pak for Automation, Cloud Pak for Integration, Tivoli Monitoring, Instana, Netcool, Watson AI Ops, Turbonomic or the equivalent enterprise solution. * Multi-Cloud Platforms: Working knowledge of AWS, Azure and VMware Virtualization. * Programming Skills: Working knowledge and skills working with Java, Shell scripting, python, Kubernetes, Containers, Perl)