Role Summary

This is a key leadership role in Germany dually reporting to the Head of Global Delivery for SSBI and the State Street Germany Country Head. The position oversees all GD activity in Germany across multiple functions working in close collaboration with the regional and global GD leadership team to drive excellence in service delivery to our clients, optimize operating models, reduce risk, and drive strong employee engagement as well as ensuring that local jurisdictional client, regulatory and product requirements are met. 

Primary Job Duties and Responsibilities

Ensure effective operations delivery day to day across all areas of GD including Custody, Payments, Complex Operations, Tax, Investment Administration Insourcing Services, (IAIS), Middle Office, Agent Fund Trading, Change Management and Outsourcing governance.

Drive a culture of risk excellence including ‘speak up’, open and transparent communication, timely escalation and remediation of issues as they arise.

Develop a sense of belonging where teams operate as ‘One State Street’ beyond functional structures to share knowledge, drive best practice, and create rotation opportunities.

Implement adequate processes to ensure teams achieve internal and external SLAs/KPI’s and ensure that delivery teams are properly staffed and positioned to deliver upon commitments including partnering and influencing functional leadership.

Implement consistent service delivery standards and technology aligned with global model to deliver service excellence whilst driving efficiency and reducing bespoke models.

Implement appropriate oversight procedures and business controls to ensure compliance with internal and external outsourcing regulations

Act as senior service delivery partner to the country head to ensure that the GD organization is represented at the country leadership table and provides senior level service delivery engagement with clients and prospects.

Act as senior local escalation point for client and service delivery issues and bring all players together across GD and the broader organization to own and drive remediation.

Proactively engage in client solution initiatives and GD Simplification to ensures new business opportunities are properly supported and executed.

Manage and take ownership of risk including ops, compliance, regulatory & audit requests

Support continuous improvement client change /innovation with operational subject matter expertise, ensure thorough impact assessments are completed and solutions are implemented as per client expectations

Contribute to account delivery plan and strategy, work with IS organization to drive operating model improvements, minimize manual processes and ensure optimization and standardization.

Work with Country head and Business Continuity Director to ensure ongoing operations resiliency and contingency planning.

Demonstrate ownership for end-to-end operating model and proactive management of internal upstream and downstream relationships with the goal of meeting / exceeding required client delivery standards.

Represent State Street by serving on internal and external committees as well as industry associations in Germany.

Responsible for execution of the overall business plan in assigned areas, including management to financial and operational efficiency budgets. 

Given the leadership role, demonstrate strong focus in all aspects of Human Resource management including talent acquisition strategy; onboarding execution; training and development; staff rotation; span-of-control; overtime discipline; turnover reduction; feedback mechanisms; etc.

Responsible for the direction and training of direct reports and the ongoing evaluation of their managerial performance. Drive proactive development and succession planning across all layers of Operations management.

Scope Distinction & Independent Action

The role requires strong collaboration with Global/regional partners for local execution of global/regional operating model strategies.

The GD Country Head will engage with peers in our other operations and client service locations to drive standardization , digitization ,resiliency and move closer to the target state of follow the sun operating model and geographical contingency back up and pass the book.

Minimum Job Specifications

Equivalent to a B.S. degree in Finance, Business, Accounting, or related field.

Fifteen or more years of leadership experience, preferably in the financial services organization.

Detailed understanding of Asset servicing operations

Ability to effectively manage relationships, both within the company and externally.

Excellent leadership, interpersonal, organizational and communication skills.

Ability to develop business relationships with various levels of management within and outside of the company.

Strong problem resolution and analytical skills.

Ability to drive strategic change

Fluency in German and English

Computer proficient.

State Street's Speak Up Line