Global Demo Analyst
The primary role of the Global HCM Demonstration Analyst is to manage the development, deployment, and maintenance of demonstration environments and strategies. The role will require the individual to work with sales, product management, product marketing, and other key stakeholders to assess the impact and planning of the demonstration environment.
The focus will be on the user’s journey through storytelling, which will be supported in the demo persona(s). Document processes, "how to" and training to the SC community. Communication to the field on status to the health of the demonstration environment.
Ensure peak sales effectiveness by collecting and incorporating sales field feedback into the demonstration environment.
In addition, work with Key Business Partners, Software Developers and other Technical Resources to ensure timely updates that coincide with production and offline demo asset version releases.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
Analysis activities to define the specifications for the effective construction of information systems, likely to meet the requirements of users. Work with Product Management, Product Business Readiness, Technical teams, and key stakeholders to upgrade and evaluate the demo environment as new functionality is introduced. Work in conjunction with Service, Implementation, Country Solution Managers, Sales Operations and Product Marketing to design and implement demo scenarios aligned with value proposition for the product. Integrate demo environments and tools as required to show ADP product Document procedures & job aids to assist Sales Consultants on usage of demonstration Develop, maintain, and validate a consistent and effective data set across the primary demo Review technical requirements supplied by Product Management to determine implementation of sales tools. Perform first line quality assurance for developed demos by confirming demo performance according to the approved script and use cases; ensure that the implemented functionality is thoroughly tested and delivered on time. Prepare documentation such as installation and execution instructions, scripts, status reports. Review monthly release & technical documentation to analyze and implement the configuration activities required for country-specific updates in demo environments. Provide sustainable data models and solutions within the scope of the ADP product to satisfy the customer requirements. Work with implementation and product development teams around the globe to identify and report defects. Manage stakeholder feedback to determine if adjustments are needed or new features need to be added. Develop and deploy product demonstration scripts that incorporate the appropriate marketing message, emphasize the ADP value proposition, and highlight key competitive. Communicate issues identified by sales to development, maintain an issue log to monitor resolution and validate the provided fixes. Provide tier support back up as required for escalated demo environment Enrich and maintain internal site with new communications, documents, and relevant videos. All documentation and communications are in English so fluency in written and spoken English is essential.
EDUCATION AND EXPERIENCE:
Education:
Bachelor’s degree in Computer Science, Math, Engineering, or equivalent discipline required. Work Experience: 4+ years of experience in Implementation/Service
REQUIREMENTS:
Graduates / Postgraduates in Engineering or Computer Applications is an added advantage Multilingual Capability (English C1) + any other European language Proven experience in supporting international customers Experience in delivering small and mid-size projects Experience working with SAP Payroll System will be a massive advantage Good knowledge of the Office suite: Excel, Word, Power Point, Outlook Ability to work in a challenging and demanding environment, alongside other energetic professionals Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits. General payroll knowledge in any of the following countries is desirable but not required (CA, US, MX, UK, FR, DE, NL, CN, and/or AU Excellent logical and problem-solving skills Excellent communication in oral, written and listening skills. Should be fluent in English – Written and Oral Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints. High standard of personal, product and technical presentation Demonstrate Organization skills in product implementation and administration. Ability to work both independently and as a team player with a positive attitude Quick adaptability with an openness to learn and develop Solid customer focus, with the aim of building lasting relationships
Locations: Barcelona, Spain
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