The Global Digital Acceleration interns/co-ops will be key team members supporting the development of digital strategies, plans, and training that leads to the successful adoption of transformational change across Manulife. Interns will contribute to the process of evolving our customer interactions into innovative, immersive, and highly functional digital experiences delivering high value. 

Position Responsibilities:  

Partner with colleagues across business lines, geographies, and teams to ensure strategic objectives achieve intended outcomes, through thoughtful analysis and clear presentation of results and recommendations. 

Communicate our strategic priorities, both to internal and external stakeholders, in an impactful way, providing context, focus and inspiration. 

Analyze key business priorities and bring insights to generate actions that create value for the company. 

Support strategic decisioning via the thoughtful analysis and presentation of current state, strengths/challenges, industry/market trends and competitive research. 

Seek opportunities to increase overall organizational efficiency, thorough developing and proposing net new and/or re-engineering existing processes.

Build and modify content for our Learning programs, monitor and measure progress and report on participation and success rates. 

Execute on communication initiatives that are effective and relevant to our Digital Product Management community.

Develop and execute innovative and effective communications that are engaging, informative and relevant to the audience. 

Proactively build relationships with stakeholders to create, edit, update and post compelling communications.

Support development & ongoing management of digital programs & global frameworks by doing market research of best practices in digital customer behaviour, business and technology capabilities, digital technologies and their vendors. 

Analyze internal data of customer behaviour and/or systems behaviour to find insights and prepare reports communicating the insights.

Develop scope & objectives for a program that describe industry leading practices and capabilities, and detail the scope with product/technology feature descriptions. 

Build strategic narratives that communicate the link between customer need, customer action, digital behaviour, product feature and technology components. 

Define and track key performance indicators (KPIs) to measure the success of strategic digital initiatives, as well as individual projects. 

Required Qualifications: 

Currently pursuing a master’s degree or undergraduate degree in Marketing, Economics, Business, Science, Social Studies or related discipline.  

General business level understanding of digital technologies, including web development, digital marketing, and software development. 

Some knowledge of organizational transformation / change management and Agile methodologies is an asset. 

Possess skills to communicate and take lead initiatives within a team.

Ability to adapt in a dynamic, ever-changing work environment.

Excellent communication and ability to implement tactics consistent with business objectives.

Application Instructions: 

Submit your resume, cover letter, academic transcript, and work term evaluation (if any) in one PDF file. 

Note: Applications are reviewed on a rolling basis, and successful candidates will be contacted by the end of January or February. 

When you join our team: 

We’ll empower you to learn and grow the career you want. 

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.