SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

 

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

 

The anticipated salary range for this role is between $225,000.00 and $255,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

The Director, / Executive Director Global Data Quality Issues Platform & Team Manager, is a critical role reporting to the Group Head of Data Governance & Tooling Transformation in SMBC. This Platform & team manager role is responsible for the implementation, oversight, and function of ServiceNow which will be used Globally for Data Quality Issue Management; The candidate will support each region in their use of ServiceNow for DQ Issues Management, ensuring quality data issues are captured into the tool; Lead a forum where Platforms' enhancements requirements  are captured, prioritized and rolled-out globally; ensure recommended duration of issues within a status ( SLAs) are defined and adhered to. Additionally, this role is responsible for the roll-out of the tool / its function Globally to Tokyo, Hong Kong, and APAC, while addressing global network connectivity & infrastructure needs; responsible for capturing metrics on the metadata entered into ServiceNow; Provide oversight on the use of the tool & metadata fed into the tool;  Track issues for timely progression and communicate to stakeholders on breaches, severity changes, and next steps; Establish a DQ Issues management global Forum to gather enhancement needs and develop business requirements; Implement requirements to close or risk accept issues; Capture metrics on the metadata and tool usage, develop reports and dashboards on the metrics, and present reporting in forums and Prepare and maintain training, guides, standards, frameworks, procedures, and other documentation on SNOW for DQIM. Establish the global DQ issues management oversight function and operationalized it. 

Scope

Up to 3 direct reports. This role reports into the Group Head of Data Governance & Tooling Transformation. This role will be responsible for managing the ServiceNow tool in SMBC Americas Division for the use of managing data quality issues. The tool will be used by all SMBC Regions (including Americas Division, EMEA, Tokyo, APAC, and East Asia).

Responsibilities:

Lead a team of FTEs and a matrix community of stakeholders across all regions to ensure data issues are accurately captured and monitored per the Global Policy, Standards and Frameworks.                                 
Lead the Global ServiceNow Data Quality Issues working group to ensure tooling enhancement requirements are captured, and to ensure all regions are supported and operating per the Global Policy, Standards and Frameworks.                                 
Lead in capturing ServiceNow DQ Issue metrics and support the Group Head of Data Governance & Tooling Transformation in reporting metrics to senior management                                 
Lead in the implementation of ServiceNow for all regions in SMBC, ensuring the implementation of ServiceNow for Data Quality Issues in each region is aligned to the Data Strategy                                
Manage all Service Level Agreements (SLAs) for ServiceNow in the Americas Division                                

Provide training on ServiceNow and Data Quality Issues to all regions.                                 Lead the faciliatation of documentation of business impact and mitigating controls for Data Quality Issues                                 Develop process improvements to increase operational efficiency                                 Design and develop training materials, documentation and visual queues, work with key contacts from each region to ensure training material is translated; Provide training on ServiceNow/  Data Quality Issues to all regions.                                 Provide training on ServiceNow and Data Quality Issues to all regions.                                 Stay updated with emerging data management trends, technologies, and best practices. Identify opportunities for process improvement, automation, and optimization within the data architecture team.                                 Define; Implement and operationalize the DQ Issues Management oversight function globally                                 Define and implement Global DQ Issues oversignt metrics         Qualifications and Skills 15+ year of experience  BA required MS preferred  Experience with Data Quality Issue Management, understanding of the issues life cycles an dthe required metadata, and a technical background is a Plus as well as understanding of Data Governance & management best practices.                                  Experience with managing a ServiceNow instance / Problem management module is a plus                                 Strong relationship management and influencing skills to build enduring and productive alliances across matrix organizations. Strong team player with excellent listening, interpersonal, facilitation, written, oral and communication skills; ability to effectively communicate concepts in both technical and user-friendly language to management, peers, staff, and other employees so that issues and solutions are understood                                 Proven skills in MS Office suite, MS Excel (PowerBI) and MS Project and Powerpoint; SQL familiarity is  a plus                                 Strong team player with excellent listening, interpersonal, facilitation, written, oral and communication skills; ability to effectively communicate concepts in both technical and user-friendly language to management, peers, staff, and other employees so that issues and solutions are understood                                 Experience in large Program management, innovative Deck preparation is required                                  Ability to work with little or no supervision and proven ability to meet established deadlines with demonstrated ability successfully manage multiple priorities and stakeholders under pressure                                 Talent for quickly learning new tasks                                 "· Strong analytical and problem-solving skills the ability to multi-task · A strong drive for results · Extensive latitude for independent judgment"                                                         

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

 

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.