Job Title

Global Expert Team Analyst

Qualifications

Bachelor’s degree holderHas experience in handling functional and technical incidents and requestsHas experience in handling customers questions and concernsHas experience in investigating and recovering of incidentsStrong customer service, problem solving and analytical skills.Technical understanding of the travel industryPreferably with experience on Amadeus ProductsAmenable to work on a Hybrid Work Setup

Scope:

Recover functional and technical Incidents and Requests or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided.              Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.​                                                             Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.                                                                     May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the businessRespond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.                                                                     Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.Provide Amadeus customers with updates on the status of critical problems.Suggest improvements to Knowledge Solutions database.    

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.