WHAT YOU'LL DO
Founded in 2022, the Enterprise Services (ES) organization delivers efficient, resilient, and scalable services globally, supporting BCG's diverse teams. It is an evolving BCG organization that is predominantly focused on providing Global Business Services (GBS) activities to every part of BCG. It includes a range of business-critical services and expertise, including Global Finance & Operations Services (GF&OS), Procurement & Payables, Travel, Meetings & Events, Case Team Services, ClientView (Lead-to-Cash), Real Estate, Executive Support Services, and Business Insights and Analytics; supported by transversal expertise in our product portfolios and excellence functions.

We are looking for an exceptional Manager for our GF&OS team, who will oversee the recording, validation, reporting, and analysis of financial transactions, such as timesheets and expenses, accuracy and integrity of accounting and internal financial reporting. They will be responsible for managing the employee and project code data in financial systems, reviewing key transactions, and providing insightful reports to support decision-making. In this role, they will lead efforts to build a centralized team and support BCG offices globally, working closely with local teams to ensure financial information is recorded, reviewed, and corrected within designated timelines. Additionally, they will handle partner concerns and coordinate cross-functional queries across finance, HR, and other teams, ensuring efficient resolution and adherence to established guidelines.

Roles and responsibilities:Maintain a strong understanding of core accounting principles, including the accurate recording, summarizing, and reporting of transactions, alongside a thorough knowledge of systems, the chart of accounts, and system hierarchies Develop in-depth knowledge of BCG finance systems, processes, and transaction flows to proactively solve problems and drive independent decision-making Lead and support transition of processes from local office finance teams and responsible for successful knowledge transfer to GF&OS Employee and Time Mgmt. team within agreed timelines and quality  Ensure accurate recording and review of timesheets, expenses, and transactional data, implementing necessary corrections or adjustments based on personal analysis and input from local finance teams, while maintaining compliance with both local and global financial practices Maintain regular review, reconciliation, and analysis of processed transactions to ensure their accurate flow to the financial statements and detect any discrepancies that need resolution.  Oversee the continuous update and maintenance of employee and project data within the financial system, conducting periodic reviews to ensure the accuracy and currency of the data Effectively identify and manage financial issues or discrepancies, ensuring timely resolution by coordinating with relevant collaborators and maintaining clear, transparent communication Build and maintain strong relationships with local finance teams to address queries related to timesheets, expenses, and other financial matters that arise  Work closely with GF&OS Service Performance Senior Manager to develop metrics for evaluating performance and service levels. Lead and present to leadership, monthly dashboards including success stories, process heath etc. Develop an escalation matrix for each local office to ensure timely resolution of issues, clear communication channels, and appropriate involvement of relevant team members at each level of escalation, thereby minimizing delays and ensuring accountability throughout the process  Act as a key contact for the business in issue resolution; lead system implementations, participate in testing efforts; connect with business collaborators to understand issues and adapt process as needed, and play an active role in resolving complex issues Perform process assessment to understand, enhance and promote the process controls framework. Continuously develop, review, and update standard operating procedures (SOPs), process documentation, and RACI frameworks to ensure compliance and streamline operations Ensure robust internal controls by maintaining appropriate backups and schedules that support financial transactions. Adhere strictly to internal compliance policies and guidelines in all daily operations Lead continuous improvement of services in quality and effectiveness in close collaboration with extended team members, ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found  Partner with local office finance teams to support on annual /quarterly audit activities. Also, implementing any recommended improvements or corrective actions following the audit, working to enhance overall financial reporting and controls  Lead, manage and coach the team to achieve their development goals  Actively participate in organization-wide projects and initiatives, contributing financial insights and expertise to achieve successful outcomes
YOU'RE GOOD AT
Leveraging functional and technical skills:Applying a firm understanding of core financial accounting concepts and principles  Applying advanced knowledge of finance processes & business operations to manage workflow and process improvements including resolving complex escalation prioritization and management, and SOP/process documentation for business resilience, quality control Providing insights to streamline and simplify processes and deliver value  Multi-tasking and prioritize within a fast-paced, demanding environment  Operating with comfort in ambiguity and remaining willing to embrace an iterative process  Maintaining attention to details and ability to identify important information that others might miss. Applying due professional care through diligence, judgement and maintaining confidentiality  Resolving complex issues/problems independently Influencing and driving consensus from collaborators for initiatives and projects  People leadership, management, and development:Demonstrating leadership, honesty, integrity, proactive get things done attitude, and a desire to go beyond stated expectations.  Leading team members – defining resource planning, team members' role, scope, recruitment, performance evaluation and feedback, training and development planning, engagement, and retention efforts to ensure stable team support  Taking ownership over timely delivery and high-quality services by using team resources while ensuring sustainable results  Promoting individual growth by ascertaining and communicating performance expectations, providing timely feedback on work performance, and sharing potential career development pathways  Identifying development needs and providing opportunities to support the development and performance of team members to achieve business results  Establishing and organize functional onboarding and training programs for existing and new team members  Managing Stakeholders and Projects:Collaborating and communicate with the internal teams and internal customers to ensure that work deliverables are being met or exceeded  Partnering with other business units, transformation teams, and/or functions to elevate business results beyond expectations  Engaging with internal collaborators and gather suggestions or feedback for continuous improvement opportunities  Managing migration projects and work according to project timelines to ensure internal collaborators' expectations  Partnering with the project team in managing resources required and apply necessary changes to organizational design and span of control as needed  Interpersonal communications and teaming:Remaining comfortable in taking the initiative, using sound judgment to prioritize issues, and the ability to work with minimal direction  Demonstrating advanced communication skills: oral, written, and active listening  Leading through strong interpersonal skills and a collaborative style  Translating coaching skills into providing colleagues with personal development and to help them maximize their potential  Working in a diverse, international environment and able to operate at multiple levels 
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Education & Experience:Bachelor's or Master's Degree in Finance & Accounting, with prior experience of working in a global finance operations team or setup  10+ years of relevant experience in Finance processes with focus on financial accounting, reporting and analysis, with strong understanding of finance operations setup, delivery and process transformation  Able to excel in a dynamic and intellectually challenging environment, while adapting with flexibility to improve the business and align with BCG's values and culture.  Strong and proven proficiency in MS Excel, Word, PowerPoint and adaptable to different technology and/or software applications/tools  Practical work experience and exposure to working with various ERP systems e.g. SAP, Oracle, Infor, Concur, Hyperion etc. 
YOU'LL WORK WITH
We pride ourselves on a collaborative working environment and utilize digital tools to foster that collaborative environment across a global company. The Global Finance Operations Centre aims at providing best in-class operational excellence and execution through partnership, building trust and credibility. It provides a foundation to ensuring smooth finance operations, coordinating change and ensuring performance of individual processes with high service levels.
ADDITIONAL INFORMATION
Lead continuous improvement of services in quality and effectiveness in close collaboration with extended team members, ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found  Partner with local office finance teams to support on annual /quarterly audit activities. Also, implementing any recommended improvements or corrective actions following the audit, working to enhance overall financial reporting and controls  Lead, manage and coach the team to achieve their development goals  Actively participate in organization-wide projects and initiatives, contributing financial insights and expertise to achieve successful outcomes