Overview

MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services.  MBPS is a Global Shared Service Centre providing Operations Administration, Finance & Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance and Digital Information Services to Manulife Companies around the world.  MBPS is headquartered in Quezon City, Philippines.  MBPS has approximately 9,000 employees across Manila, Cebu, and Chengdu (China).

The Asia Finance Transformation team belongs to the Finance Division which consists of highly motivated and experienced professionals committed to customer delight.  Our customers include Business Units across Asia and North America.

Role and Responsibilities

Reporting directly to the Finance Manager of Power Suite COE team, this role is primarily accountable for the timely and accurate service delivery of assigned projects.  Responsibilities include the following:

Work with business users to solicit requirements of the automation initiatives to enhance workflow efficiency, data handling and reportingPartner with the broader Global Power Suite COE to design PowerApps applications and support business casing, architectural and risk reviews, and provide other documentation as required by the Power Suite intake processFunctionally test the PowerApps solutionsProject plan to deliver the PowerApps solutionsCoordinate user acceptance test and fix any issues during testing phasePrepare training documents and provide training to end usersCommunicate to key stakeholders on the progress of the initiativeDocument all processes and other technical deliverables for ease of use and transparencyEffectively communicate significant production updates and challenges to management as well as to the Business Unit in a timely manner

Qualifications

Required QualificationsExpertise in designing, and deploying PowerApps applicationsAccounting knowledge and accounting operations background is a plusStrong analytical skills and a desire to become more tech savvyCreative thinking and a change agentOptional QualificationsExperience designing user interfaces (UI/UX) is a plusExperience with other automation tools is a plus including Power BI, Power Automate, Anaplan, VBA, SharePoint, and TeamsAnalyzing user requirements, managing system testing is a plusComfortable working with teams from diverse culture and geographiesAbility to work in a fast-paced environment and adapt to change while managing time and workload with aggressive timelinesStrong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership.Excellent English written and verbal communication skills.Outstanding communication and active listening skills, with a strong ability to build and maintain strong relationships across all levels within the organization.Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.Overtime may be required to meet business deadlines.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid