POSITION SUMMARY 

The Global Forwarding Coordinator role is for a conscientious individual with excellent communication and customer service skills. The Global Forwarding Coordinator multi-tasks and prioritizes duties in a fast-paced environment while providing exceptional service. The Global Forwarding Coordinator supports, collaborates and assists global forwarding personnel with customer shipment details.  

 

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consist of, but are not limited to, the following: 

Understand the processes involved in international shipping from purchase order to delivery of cargo at ultimate destination 

Assist GF personnel and other third parties with inquiries and problem resolution  

Generate, file, and maintain up-to-date and accurate customer records, reports, shipment documentation, etc. 

Provide tracking and tracing services for customer shipments 

Provide support and backup for the delivery and turnovers 

Perform load-audits  

Provide reporting and documentation collection support to global forwarding personnel and ensure customer data integrity 

Ensure adherence to customer SOPs, government agency regulations, and C.H. Robinson company standards 

Other duties or responsibilities as assigned according to the team and/or country specific requirements 

 

QUALIFICATIONS 

Required: 

High school diploma or GED 

Site Specific:  Fluent in Spanish and English (written and verbal) 

 

Preferred: 

Minimum 2 years of previous working experience Customs knowledge / experience is a plusProficient in Microsoft Office Suite of programs Ability to work in a fast-paced and deadline-driven office environment Excellent verbal & written communication skills and phone etiquette Ability to multi-task, prioritize, and manage time effectively  Attention to detail and accuracy Values a diverse and inclusive work environment 

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.