The Global Functions Control Testing Utility is responsible for the testing of controls that are designed and executed by the Citi’s Global Functions teams such as Finance, HR, Operations, Technology, COO & ESPA as well as the CBNA Legal Vehicle. The Controls Testing Automation Initiatives Team Leader reports to the Global Functions Controls Testing Head (C16) within the COO organization’s Central Controls Capabilities and will manage a team of 5 to 6 Automation Champions. This is a strategic and execution-oriented management position which along with Peers and the Global Functions Controls Testing Head, is accountable for end-to-end controls testing i.e., operational controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls testing. This role will focus on improving the effectiveness and efficiency of Controls Monitoring and Testing across Global Functions Controls by increasing the level of Automation in Controls Testing across the in-scope controls. Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide and influence others, particularly colleagues in other areas and occasional external customers. Accountable for controls monitoring results and advice regarding controls execution automation. Necessitates a degree of responsibility over technical strategy. Responsible for supporting the Controls Testing Leads within Global Functions Controls Testing Org on control testing automation related tasks, including interaction with other automation leaders within the larger organization and key control execution contacts within covered businesses and functions. Responsible for supporting the Global Functions Control Testing Head on handling staff management issues, including resource management and allocation of work within the team/project. **Responsibilities:** + Supports the Global Functions Controls Testing Utility by providing support on control design assessment and being responsible for leading a team that designs automated testing tools. + Serves as key subject matter expert on control testing automation initiatives and provides automation support when team is assessing an automated control design. + Leads the control testing automation pipeline management, being responsible for agreeing priorities, escalating any blocks and continuously forecasting the work effort. + Engages business owners to review Activities-Risk-Controls and gain a thorough understanding of the expected control testing tool, analyzing and defining an executable process. + Conducts research as required on data availability, including location, quality, completeness, format and access needed for the target data. + Maintains relationships and drives accountability with directs, partners, and stakeholders to drive control testing's success in support of the business's strategy. + Handles control testing automation interactions with senior managers at Director or Managing Director levels. + Defines user acceptance testing ahead of rollout with clear success criteria. Validates the reports that are provided by the automation team on an escalated basis, determining if the results are acceptable and as planned for the tool. + Ensures that directs are validating initial results and performing a hand-off to testing analysts and makes sure that their directs are reviewing related control testing procedures for accuracy. + Serves as liaison with testing analyst and automation team on any escalated post-implementation issues that may occur with the automation. + Maintains the automation dashboard, ensuring timeliness and quality of projects being delivered. + Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. + Supports other relevant work efforts of the department where needed and as directed by their manager. **Qualifications:** + 15+ years relevant experience, 8+ years in Risk & Controls roles, 5+ years of direct management experience preferred. + Subject matter expert on data management and reporting. + Expert-level understanding of MCA (Managers Control Assessment) frameworks and processes. + Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint. + In-depth experience with tools such as JIRA, FDR, IBS, Eclipse, and Workflow Management tools preferred. + Effective communication skills. + Excellent people and relationship management skills with the ability to influence others and foster a sense of collaboration. + Exemplary analytical skills with demonstratable continuous improvement mindset. + Independent thinker and able to perform a credible challenge of businesses/functions. + Ability to work effectively on virtual teams, including across different geographies and time zones preferred. + Experience of Agile methodologies and human-centered design an advantage. **Travel Requirement:** + Less than 10%. **Education:** + University degree preferred. **Primary Locations:** NAM strategic locations The Business Risk and Control Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. **Responsibilities:** + Guide and influence governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e.. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes. + Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory. + Manage and allocate resource for the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies. + Assist in directing teams in the implementation of the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist. + Support review and challenge, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution. + Direct teams on the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC). + Assess adherence to the MCA Standard through controls after the execution of a process (QA). + Exercise control over Operational and Compliance Risk in accordance with established Policy requirements. + Allocate resource to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures. + Assess Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable). + Take ownership to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements. + Responsible that adequate governance and training are in place to support management of Risk profiles. + Assess the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable). + Support operational risk scenario analysis and stress testing for Operational Risk Capital requirements. + Take ownership of risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable). + Take ownership to ensure that risk and control responsibilities and accountabilities are embedded within FLUs, including providing training and leading by example. + Guide and influence standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management. + Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. ------------------------------------------------------ **Job Family Group:** Risk Management ------------------------------------------------------ **Job Family:** Business Risk & Control ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Florence Kentucky United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $134,960.00 - $202,440.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Sep 19, 2024 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 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