Who we are looking for -

The Head of Global Communications is responsible for leading and executing a strategic external and internal communications program, in support of our purpose to help create better outcomes for the world’s investors and the people they serve. This new role will drive integrated communication activities including internal, executive, client, crisis and social communications. The Head of Global communications will also be responsible for reputation management initiatives, including the global Public Relations (PR) program and Global Events  management. This senior leadership position requires a strong understanding of the financial services industry and landscape with organizational leadership to drive a highly visible communications strategy in partnership with senior leaders and business partners. The successful candidate will collaborate closely with senior leadership, craft clear, consistent, and compelling messages to enhance our organizational culture and our market presence, foster employee engagement, and promote understanding of key business objectives.

Responsibilities & Tasks Include:

Develop a strategic approach to integrated communications that amplify State Street’s reputation through clear and impactful communications, events and social media engagementCraft high-level narratives that underpin our strategy, elevate our external presence, and deliver successful results and outcomesCascade a communication strategy that ensures key messages are aligned with our purpose at both corporate and individual levelOptimize a corporate message map to ensure consistent, clear and strategic communication across all internal and external channelsExecute the internal communications strategy for State Street to ensure employees understand our purpose, strategy and associated priorities so they can execute in support of our clients and shareholders, as well amplify State Street’s culture, benefits and talent focusEnhance the employees’ and clients’ experience with State Street through a high quality and differentiated global events programLead a team of diverse, skilled communicators dedicated to internal and external communication activities and manage resources to deliver a robust presence in an efficient and timely mannerProvide strategic and innovative direction and management of:Global PR and social media programs and teamsInternal communications plan and program that strengthen employees’ understanding of business goals, improve cross-functional communications and inspire and engage employeesCommunications that employees access across internal channels including email, newsletters, digital signage, corporate intranet, internal social media, and events such as Town HallsCommunications strategy for our clients and internal client-facing teamsExternal sponsorship strategy, messaging, positioning and promotionStrategic positioning of executive platforms both internally and externally Develop strong relationships with local, national and global mediaCultivate strong relationships with internal stakeholders including key executive members, business leaders, Global Human Resources, Global Marketing colleagues, Thought Leadership and Investor Relations to develop new ways to influence the market’s perception of State StreetSet and deliver outcome-based Communications key results and measure and track against KPIs

Required Qualifications & Behaviors:

15+ years Institutional financial services industry expertise with  the ability to understand changing market dynamics and translate them into communication strategyExcellent verbal/written communication skills to engage both internal and external stakeholders, with the ability to articulate complex topics clearlyDeep experience in reputation and earned media including leading crisis and corporate communications (both public relations and social media)Ability to bring innovative ideas on how to effectively communicate with new generation of leadersStrong track record of connecting the dots to inform a larger strategy while maintaining an execution oriented mindsetStrong relationship management skills with ability to influence and gain stakeholder buy-in, globallyExperience working in a large, complex, global organization with multiple legal entity structures and business linesStrong leader and builder of diverse and collaborative teamsAbility to manage projects across multiple stakeholders, timelines, and key deliverablesHands on leader, successful in setting strategy and rolling up sleeves to support executionDemonstrated track record of achievement with respect to driving communication programsRole model for culture and desired behaviorsSeasoned leader in driving positive change

Salary Range:

$225,000 - $337,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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