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We are seeking a seasoned leader to join our team as the Global Head of Identity Operations. In this pivotal role, you will oversee the delivery of high-quality, high-uptime identity services that are foundational to our business. This role can be based in Morristown, NJ, New York City, Dallas or Houston, TX, Phoenix, AZ, Chicago, and Louisville, KY among others.

Global Head of IAM Operations

We will count on you to:

Oversee the day-to-day operations of the global identity services team, ensuring high availability and reliability of identity services.

Manage and mentor a team of approximately 20 employees, including three regional managers, fostering a culture of collaboration and continuous improvement.

Develop and implement operational policies and procedures to enhance service delivery and efficiency.

Establish and maintain robust performance metrics and reporting mechanisms to monitor service quality and uptime.

Collaborate with the IAM Product Head and IAM Transformation Head to align identity operations with strategic initiatives and projects.

What you need to have:

Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.

Minimum of 10-15 years of experience in technology infrastructure, with a strong emphasis on identity technologies such as Active Directory, Okta, SailPoint, and CyberArk.

Proven leadership experience managing global teams and driving operational excellence in identity services.

Strong project management skills, with a track record of successfully delivering strategic initiatives.

Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

What makes you stand out:

IAM/Infrastructure industry certifications preferred.

Strong analytical and problem-solving skills, with a focus on data-driven decision-making.

Experience in driving initiatives for the onboarding and integration of new identity technologies and services.

A passion for fostering a culture of innovation within the team, encouraging the exploration of new ideas and approaches to identity operations.

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.