The Global Head of Privacy Operations will work with colleagues around the world to lead the privacy operations team and continue to implement the privacy program at WTW in line with WTW’s goals for innovation and growth. The role will provide assurance and operations support regarding all aspects of the company’s compliance with data privacy laws. The successful candidate must have excellent stakeholder management skills, understand how to use a practical, pragmatic and risk-based approach while also protecting the Company. This role will report to the Chief Privacy Officer (Global).

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

The Role

Demonstrable privacy experience operating in a sophisticated enterprise with global operations Understanding of global privacy requirements and standard methodologies Managing a team of global team of privacy analysts responsible for assessing PIAs, DPIAs, managing ROPAs, responding to subject rights requests and managing the privacy front door Fluency translating legal/regulatory requirements into practical privacy controls to ensure compliance and support innovative business, technology and security teams Experience leading and scaling privacy assurance/operations team and privacy programs, including internal policies, new products, data lifecycle, and employee training Passion for technology, especially around innovations in privacy and technology, and experience working with product leaders to guide product roadmaps Strong operational and organizational skills Ability to work closely and effectively with a global network of country privacy officers/DPOs Ability to build strong relationships with cross-functional partners to help the Chief Privacy Officer (Global) establishing WTW as a leader in privacy Demonstrated success collaborating with internal clients, corporate functions and external parties Exceptional written and oral communication skills, including the ability to communicate to all organizational levels

The Requirements

The role requires an experienced privacy/compliance professional with demonstrable presence and interpersonal skills sufficient to function successfully in a highly visible and challenging position. Essential requirements are:Certified privacy professional (e.g. CIPM, CIPT)Demonstrable experience as a privacy professional preferably with a corporation, in the insurance or consulting industries.Detailed knowledge of data protection/privacy requirements, laws and regulations globally in, and experience of providing assurance/operations support relating to information technology service providers and vendors.The ability to work collaboratively and to engage and influence in a matrix organization.Strong interpersonal and influencing skills which can be applied to both internal and external relationships, with the ability to reconcile compliance requirements with business needs as far as is possible.Excellent written and oral communication skills.Exemplary personal and professional integrity and business ethics; exercises discretion and maintains confidentiality of sensitive information.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.