The Global Head of Process Reengineering is responsible to deliver operational improvements and efficiencies through a portfolio of work, leading a team of professionals focused on the analysis, design, development and implementation of enterprise-wide recommendations to enhance our operating model.

Responsibilities:

· Lead relevant business and shared service teams in the delivery of complex organisational design, operating model or process change programmes as set out in State Street’s global, regional & local programme portfolio

· Report on progress, issues and challenges to key stakeholders and senior management on a regular basis in a constructive, solutions-focused manner

· Manage a team of Process Engineers which includes, but is not limited to, people development, performance management, capability build, talent development, recruitment and professional development

· Drive the team’s strategy to optimize and standardize operational processes in line with the organisational objectives.

· Be able to drive quantifiable and qualitative analysis including but not limited to market analysis, process efficiency, productivity review, cost benefit modelling, etc.

· Be responsible for end to end delivery of process improvement recommendations and implementation as per specific project objectives

· Lead planning, execution and management of assigned projects; ensure proper risk management framework is established and followed

Qualifications:

· Proven 10+ years job related experience in a related position; process design and/or operating model transformation initiatives experience required

· Proven experience managing people

· Ability to conduct qualitative and qualitative analysis of data within the operational processes. Ability to develop and maintain scorecards and metrics. Collect, analyse, package and communicate data at various levels for use by stakeholders

· Ability to document operational processes in a process flow or value stream mapping (e.g. BPMN standards)

· Fluent knowledge of Lean/Six Sigma (formal certification would be an advantage) tools and methods. Knowledge of other project methodologies would be a significant advantage.

· Proficiency in MS Visio or other process mapping tool would be required. Knowledge of other project management tools would be considered as advantage

· Being able to work independently with minimal supervision is a must

· Manage own performance through engaging in the performance review process and attending relevant training

· Strong analytical skills required

· Excellent communication and writing skills required

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