Global Head/Vice President (f/m/d) Service Delivery Customer Services Job ID: 5053 Location: Nürnberg, DE **We are looking for a Profit & Lost responsible Global Head/Vice President (f/m/d) Service Delivery Customer Services to join our team at Innomotics.** **Your change engine.** Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you. **15,000 and counting.** Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go! **Your future role.** + Take global ownership for the Innomotics Customer Services Delivery through planning, leading, and executing the global Strategy throughout our worldwide organization. + You develop and encourage the life cycle management, environmental health & safety, product support, and our proactive service business in the team. Provide and support future improvements, growth opportunities and productivity. + You define, implement and support the specific service processes based on our Customer Services platform in a close cooperation with our regional service offices, partners and internal organization of Innomotics. + You coordinate regional service delivery initiatives and collaborate closely with various regions and ensure transparency with key performance indicators. + You lead a team of 150 Service experts in Nuremberg/Erlangen/Tuebingen and Frenstat CZ and improve service quality, safety and continuously drive productivity. + Safety and Customer Value Creation are a the core of our business. **Your profile.** + Master’s degree in electrical engineering, mechanical engineering, or an equivalent technical field plus long-term professional experience, drive and/or motor technology and sales experience would be an advantage. + Relevant business management experience. + Ability to lead a team of 10 direct reports with ca.140 international employees in Drives&Motors Fieldservice, Technical Key Experts of motors, drives, digitalization and support functions as Training Business, Help Desk and online Support, Spare Part Business, Contract Business, Upgrade Business and CyberSec Management. + You have experience in leading larger teams and can motivate them to perform at their best. + Strong analytical skills and excellent communication and teamwork abilities. + Proficiency in written and spoken English, with willingness and flexibility to travel internationally. **Our benefits.** + 30 days of vacation per calendar year + Flexible working models + Pension benefits + Development opportunities + Health care offerings + Childcare subsidy + Employer subsidy for "Deutschlandticket” + Canteens with lower prices for employees + Access to a benefits portal with attractive employee offers **Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics** As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Jobs at Innomotics - if you would like to find out more about jobs & careers at Innomotics. Apply now »