Responsibilities Make an impact Identify and resolve issues within Ware-house Management Systems (WMS) and Databases. Identify issues that are mechanical and/or logical in nature and escalate to the appropriate team for resolution. Create and update tickets in help-desk ticketing system to track, monitor, and resolve issues. Write and update knowledgebase articles. Effectively communicate with professionals who are using the Hardware/Software externally. Effectively handle times of high call volume. Respond to helpdesk tickets through phone and email. Provide Level 1 and Level 2 Support for problems identified with systems and network. Use SQL commands to extract and manipulate data from customer databases. Application Requirements What you need to succeed 2+ years of experience providing technical customer support Experience in troubleshooting complex applications and software products Bachelor’s degree in computer engineering and/or equivalent job experience. Good understanding of databases (Oracle and MySQL) and writing SQL statements Solid understanding of Windows and UNIX/Linux environments Knowledge of simple network protocols (TCP/IP, ICMP) and tools. Proficient in Microsoft Office suite Ability to work independently and effectively with cross functional teams. Good communication skills and ability to communicate effectively with technical and non-technical staff   Desirable:  Experience with application servers like Glassfish, Web-Logic and Tomcat Hands on experience with Eclipse, Toad, SQL Developer, SVN and SQL Management Studio Minimum knowledge on Object Oriented Programing and Maven commands