Our Advisory Product Line aims to enhance the business value of our 53,000 managers by improving the manager experience across products and expanding the influence of our business advisors. We support managers across the company including Consumer and Community Banking (CCB), Commercial & Investment Bank (CIB), Asset and Wealth Management (AWM), and Corporate and Firmwide Functions. The Global HR Advisory Support Lead is crucial in achieving this vision. 

As the Global HR Advisory Support Lead in our Manager Support Center, you will lead a global team of 65 team members located in different regions, inclusive of our India and the Philippines Corporate Centers, who are responsible for supporting both managers and our HR Business Advisors (HRBAs), tasked with supporting our most senior managers. You will be balancing strategic thought leadership with execution, partnering across the global HR function to re-engineer key processes, delivering industry-leading services, and driving the function forward. 

Your role will oversee the transformation of the existing HR Advisory Support and its harmonization with the newly formed Manager Support Center. This new function will deliver a best in class, simplified, and personalized experience to both managers and our HRBAs in support of their complex and regulated HR needs. In delivering against these responsibilities, you help to set and drive company policies and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day. 

Job Responsibilities:

Transformation: Lead HR transformation initiatives to drive efficiency, standardization, and product adoption among HRBAs. Align and optimize the HR operating model and digital solutions to create a seamless, personalized experience for HR, employees, and managers. Act as a feedback conduit for HR products. Strategic People Leadership: Lead and manage a team of approximately 65 team members across multiple regions. Drive organizational evolution by implementing effective talent management strategies, development planning, upskilling initiatives, leadership development, and performance management at scale. Relationship Management: Maintain strong executive composure in managing relationships with HR Executives regarding their HR Business Advisor teams. Represent the broader Talent and Employee Experience ecosystem. Use metrics to drive outcomes and ensure team performance. Collaborate with counterparts across regions to share best practices, align on cross-firm initiatives, and optimize resources. Customer Experience: Focuses on excellent customer service and creates processes that are customer-centric. Uses broad HR and operations knowledge to set strategic goals for the function. Partners across the organization to understand regional differences and requirements and strive for global consistency. Operational Mindset: Drives operational excellence by implementing best practices, optimizing workflows, and maintaining a focus on continuous improvement.

Required Qualifications, Capabilities, and Skills:

Relevant HR or transformational people leadership experience. Significant experience in HR service or Product roles or equivalent experience Proven ability to thrive in a fast-paced, collaborative, team-based culture, leveraging a matrixed organization to solve problems and make sound decisions. Knowledge of various people practices and their application in a customer-focused operating model, including goal setting, performance assessment, compensation, talent management, workforce planning, and manager development. Excellent interpersonal skills, with the ability to build strong relationships with global stakeholders, establish trust and teamwork, and influence effectively. Strong analytical skills, with the ability to identify issues and trends, develop solutions, and address root causes. Proficiency with Microsoft Office suite