\#LI-SR **What you’ll do:** This position is to support the day-to-day operations along with the team lead. This position provides process knowledge expertise and serves as the first point of contact for any process-related activities such as New Hire Training, Quality Audits, Peer-to-Peer coaching, Review of Process Documents. Your Essential Responsibilities • Ensure all scheduled work is completed by agreed SLA • Ensure full and proper reporting and escalation of any operational issues • Review of daily controls and communicate suggested procedural changes • Prepare training materials and deliver process trainings to the operation team • Manage on-boarding of new deployments and new hires, as well as various processes/projects • Create, maintain, and update procedures/processes • Drive process excellence and continuous improvements (efficiency, consistency, and automation) in all processes and domain expertise to enhance internal customer satisfaction and efficient • Perform quality audits and conduct peer-to-peer coaching • Perform transactional tasks based on the in-scope activities (30% of the time) **Qualifications:** • Bachelor's Degree from an accredited institution • 2-3 years of Human Resources and/or Customer Service/Shared Service Center experience • Ability to utilize a variety of technology platforms to conduct work (HRMS, Case System, Applicant Tracking System, Microsoft Suite, etc.) • Proven ability to maintain a high degree of professionalism, flexibility, high quality customer service, effective verbal and written communications skills and teamwork to accommodate the high volume, fast-paced work environment • Proven ability to support a high case load while ensuring quality and attention to detail • Critical thinking, problem solving and resourcefulness to create effective interview itineraries when face with participant availability challenges • Excellent organizational and time management skills are essential • Demonstrates initiative and a willingness to collaborate and share knowledge • Flexibility to rotate to other workstreams within HR Services as needed • Knowledge of US labor laws in HR related subject matter including recruitment & selection, disability management, compensation, benefits & data privacy • Good communication skills - both verbal and written • Must be willing to work on night shift (9:00 pm – 6:00 am) • Must be willing to work in Tanauan, Batangas (First Philippine Industrial Park) \#LI-SR