Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.   

 

Allianz Services is a company which belongs to the legal entity, Allianz Technology SE.   

 

Job role

 

In this position you will be offering access and order management support for ALLIANZ TECHNOLOGY  users.

 

What you will do

 

Controlling of access rights and assuring that the assignments are done according to the Allianz guidelines Communication with involved / responsible parties regarding administration and assigning of rights Order, reorder and return of IT hardware equipment: computers, components and consumables, optional hardware components Open tickets for the assigned users regarding IT issues Order, reorder and return of new telephones and telephone numbers and optional products, mobile phones, Blackberries and optional products (e.g. headset) Ordering and return of software components (remote access solutions, SharePoint licenses, audio and web conferencing products) Offering guidance for IAM topics related to the GIAM tool Preparing documentation and helpful guides for Allianz Connect for the end user Assisting with control topics Recurrent meetings with the team in charge of the GIAM system for ongoing critical topics to manage and find a solution to maintain customer satisfaction and ensure the continuous functionality of the tool Managing requests and emails from the customers, supporting them in the most efficient manner for prompt results Handling customer complaints or concerns quickly and professionally to maintain strong  customer relationship Evaluating and enhancing the efficiency of current procedures Resolving issues in a timely manner to increase the productivity and customer satisfaction Analyzing service related customer communication (changes in regards to the system/tools) to ensure the service’s high standards, efficiency, and productivity goals are met.

 

What you bring

 

Fluent in English (German would be a plus) Minimum 1 year experience in Access Control and customer support related topics Strong customer support background (in person, by phone, by email) Proven organizational and self-motivation abilities Excellent communication skills Able to work independently and proactively

 

You have

 

Strong social, analytical and communication skills Flexibility and the ability to work hard as part of a team and to work well under pressure High motivation to manage and finalize tasks in complex environment Enjoying working in a distributed team

 

What we offer

 

Come to the Allianz side! We have attractive compensation and incentives:

Fixed salary compensation along with fixed benefits. Flexible benefits that can be individually customized, so that they best suit your needs.

 

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

 

Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up) Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!) Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level All you can read with Bookster Share Purchase Plan Allowances for special events (Birth Allowance, Losing a Family Member) Flexible working environment (work from home, hybrid)

 

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services , Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.

 

 

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

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