As part of our People Advisory Services - Global Immigration team, you help our clients manage business issues relating to their global workforce by providing immigration services to their international assignees / foreign local hires.
Purpose
Your role helps our clients manage the complex challenges of deploying a globally mobile workforce. You help our clients improve their business in an evolving global economy and realize sustainable economic growth by helping them integrate the people agenda into their business strategy.
Role and Responsibilities
GDS GI professionals support Immigration professionals and lawyers execute on a range of administrative and support tasks. You will assist GDS Senior staff and Managers across various caseworker activities to deliver exceptional client service across high volume accounts and meet SLA and KPI measures.
You will support the electronic case management administration processes, as well as email communication and document drafting for visa application types. You will support collection and tracking of case documentation, reporting, and monitoring of status and preparation of application documentation per the protocol followed for each case type.
You will stay abreast of regulatory changes in the applicable immigration domain, supporting senior caseworkers and lawyers to implement necessary changes in case management and processes in a timely manner.
Tasks include:
Preparation and review of case documents and applications for senior/manager review for filing with the appropriate government agency Work with seniors to perform intake of cases, troubleshooting issues and establishing case strategy Docket immigration related documents to the case management tool Perform daily tasks including data entry and document upload with accuracy Receive and validate documents submitted by assignees as per the checklist Assist in document review for various immigration case types Proactively monitor the progression of cases to capture and action next steps Contribute to ad hoc projects, including research, project management and data collection activities as required Ensure on time delivery on all client deliverables Deliver technically and administratively accurate work with minimal supervision and guidance and be accountable for your individual outcomes and their impact on the team
Additional responsibilities include:
Strictly adhere to EY’s risk management protocols and manage confidential information with professionalism Deliver on accuracy, attention to detail and timeliness in tasks Identify, and escalate technical or process issues that may impact SLA's, the client or immigration formalities (travel plans, dependants,heath issues) Drive and manage technology tools and solutions Own accountability for performance and quality metrics; SLA/KPI reports, client reporting, escalations, utilisation, and performance metrics Deliver on quality and performance standards for accurate, complete, and technically correct application preparation (and submission where applicable), and accurate identification of potential issues Foster a collaborative and positive work environment Develop and maintain a strong working knowledge of applicable immigration requirements, technicalities, and process Identify opportunities to improve quality, business performance and process efficiency Work flexibly and accurately in a fast-paced environment Attend continuous training and development on requirements for various types of non-immigrant and immigrant visa petitions and applications and certification courses Assist in the training of new team members and identify ways to improve team productivity and office-wide projects
GDS GI teams run in a client service focused environment and team members have high levels of contact with EY professionals across the world, as well as contact with assignees, government agencies and immigration professionals at all levels, from different cultural and national backgrounds. Requirements to work outside of local business hours to according to clients' needs and different time zones will arise.
Role Requirements:
Bachelor’s Degree in Human Resources, Business Administration, Economics or Law (Immigration). MBA/Masters in relevant field is an advantage. 0 - 3 years of experience in immigration
Essential Skills and Attributes:
English language fluency (written and oral) required Accuracy and attention to detail Ability to multitask and prioritize task appropriately Ability to work both independently and collaboratively with large teams Excellent analytical and problem-solving skills Ability to work under pressure with high volume and tight deadlines Ability to contribute to an efficient, innovative, and team-oriented work environment Proven administrative and organizational skills Strong proficiency with Microsoft Office applications (especially word and excel)
What we look for
We look for people with strong critical thinking skills who can adapt to changing priorities and remain flexible to meet client and attorney needs, take initiative and anticipate what is required to accomplish various goals. The person must be adaptive to the team and foster collaborative approach. They must show passion and desire to learn and grow. You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world. You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world. You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across multiple locations with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.
When you join EY, you’ll be at the heart of EY’s critical mission to build a better working world by applying your knowledge, skills, and experience in assisting clients in meeting their business objectives. You will learn, grow, and contribute – building new relationships and discovering the satisfaction that comes through producing high-quality, valued work and advice.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
About EY
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.
Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.