Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description: Responsible for the day-to-day operations on 24x7 environment of Arcadis infrastructure playing the role of a level 2 support engineer. The Global Infrastructure Operations Engineer is responsible for working on all in a timely manner and can escalate to next level of support when the problem has been identified to be of complex nature that requires elevated/complex skills.

Role accountabilities:

Responsible for upholding response and resolution targets on incidents pertaining to servers and storage. Understand and align service rendered in accordance with service level targets agreed with each of our multiple stakeholders. Responsible for managing the team, partners, and vendors accountable to the SLAs/KPI and internal processes. Delivering on these metrics is key to the role. Coordinating the required teams to complete the problem management process in relation with Connectivity. Accountable in the implementation of change process, making sure each change is compliant to the approved parameters stated/discussed during CAB. In tight collaboration with internal teams, partners, and vendors, making sure each revisions/change that will be introduced into the live environment have been tested vigorously and will have minimal effect to live service. You are expected to use CMDB to track and document versioning of server/storage assets. Adhering to the service level definition and ensuring that our partners also deliver to these levels. Delivering on the required SLA/KPI’s specifically for Servers and Storage regarding monitoring (reacting to alerts, reactively and proactively) and ensuring that the systems availability is crucial. Review of capacity regarding links and compute and storage values is also a key requirement.

Qualifications & Experience:

Minimum 4+ years’ w/in Tech industry, with at least 2-year experience in a similar role. Demonstrated experience in managing Windows and Linux based Servers.  2+ years’ experience managing and deploying physical and virtual servers. Knowledge and background in CLI and PowerShell. Experience in SCCM/MECM. Azure Update Management Center is a plus. Working knowledge in operational tasks involving Active Directory, domain administration, group policy and data file sharing. Experience in use ITSM/ITOM tooling like BMC Helix and/or service now. Experience in doing proactive engineering actions by use of an SIEM tooling (Logicmonitor, Solarwinds, Alienvault). In depth understanding of monitoring and event management practices that includes alert handling, analysis, and diagnosis to resolution. ITIL, standards and process frameworks (Support Operations and Management) Problem management, Triaging methodology, Governance, principles, and policies. Support framework and governance knowledge. Registrations/Skills/Certifications related to the following technologies: Cloud Infrastructure (Azure) Virtualization tools (VMWare, Hyper-V) Data storage (NetApp, HP Master ASE)

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.

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