Hi, I’m Maxine, and I’d love to introduce you to our team, which you could soon be part of! We’re a small but dedicated group focused on enhancing the knowledge and skills of around 2,500 Customer Services colleagues across 10 countries.

This year, we’re driving some exciting initiatives, including leadership development, quality management, coaching, onboarding, and rolling out innovative tools like Quizzical and the Huddle App. Louise Jinks focuses on in-person delivery, while this role will centre on creating impactful digital content—such as e-learns, videos, and a new learning podcast—to support these programs.

We’re seeking someone passionate about helping others grow and succeed. In this role, you’ll design, develop, and deliver engaging learning experiences for Customer Service Managers and colleagues across our global regions, including North America, Sage Intacct, South Africa, the UK and Ireland, France, Germany, Spain, and Portugal.

You’ll play a key role in supporting their development and unlocking their potential. This year, your work will focus on four key initiatives:

• Customer Support Leadership Development Programme
• Customer Services Onboarding
• Soft Skills Training for Customer Service Colleagues
• Implementing Quizzical, a learning reinforcement tool



This is a hybrid role – three days per week in one of our UK hubs