Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

What You'll Do

BCG's E-mail and Team productivity squad is seeking a knowledgeable and talented engineer to provide technical experience and support on email and team productivity squad tools. 

 

The sustaining engineering chapter is tasked with serving as a critical bridge between our service and support organization, and our SaaS engineering team. This role is in the unique position of being able to impact support and operations processes, upgrades and maintenance, and automation activities within the Digital Collaboration Tribe.   

 

In partnership with your team members, your duties will include: 

Assisting with the design and improvement of technical solutions for several defined (and potentially undefined) use cases. Provide support to Superhuman tool integrated with outlook and actively involve in adoption of same. Spearheading maintenance and upgrade activities on existing BCG solutions, identifying opportunities to automate and streamline them along the way. Partnering with our QA team for robust test planning and automation, as well as our Change Management team to ensure operational excellence procedures are consistently followed to reduce the risk of human error and downtime. Work closely with the Email and team productivity squad's SaaS engineering team to support major initiatives, and to ensure solutions are supportable and complement existing services within the business Identify and execute on opportunities for automation to reduce the risk of manual support and administrative activities. This will require the use of scripting languages like PowerShell, at times. Design and execute the testing of upgrades and support the creation of end user and IT-facing documentation. Serve as an escalation point for issues that are high visibility and criticality. Support other areas of BCG Digital Collaboration team as needed. 

What You'll Bring

Deep understanding of Change Management and Operational Excellence procedures and protocols. Strong knowledge of email gateway, message flow, deliver routing, monitoring and reporting. Working knowledge of scripting tools like PowerShell and knowledge of Power Automate a significant plus. Experience managing elements of the Microsoft 365 portal. Familiarity with AI and machine learning concepts is highly desirable. Prior experience supporting outlook, Exchange and integrated apps in an enterprise environment is a significant plus. Experience within complex enterprise organizations with a multi-vendor ecosystem, showing the ability to make these disparate offerings co-exist, and being able to identify and solution for pain points and gaps. 

Who You'll Work With

BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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