WHAT YOU'LL DO

BCG’s Email and Team Productivity team is seeking a knowledgeable and talented IT Senior SaaS Engineer to provide technical expertise & excellent support/enhancement of our Exchange environment and supporting tools.  Focus will be on driving the ground-up implementation and ongoing improvements of our M365 tenant in Greater China, with a day-to-day detailed technical focus on Exchange Online and E-mail security tools.

In partnership with your fellow team members, your duties will include:  

Implementing and owning the general administration of our hosted M365 tenant in Greater China  Partnering with Security and Risk teams on implementation, policy configuration, governance, and enforcement of BCG regulations and standards for the tenant.  Establishing and reporting on performance and health metrics for the tenant and reporting back to Senior Leadership  Driving and administering changes to our Exchange Online, Email Security Gateway, Reporting and Compliance tools.  Establishing and reporting on performance and health metrics for the tenant  Driving and administering changes to our task planning and team productivity suite, which includes Trello, Planner, Project, and more.  Recommending, implementing, and configuring monitoring, alerting, and self-recovery solutions and thresholds   Identifying and supporting opportunities to implement automation capabilities to reduce manual work and human error.  Administering and configuring M365 application integrations for secure rollout and operations     Anticipating industry direction and evolving customer needs to implement emerging technologies using Change Management disciplines  
YOU'RE GOOD AT
Strong comprehensive problem-solving skills to identify and solve issues quickly Working independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand Effectively handling difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency Strong analytical skills, detail-oriented, and quality-minded Exceptional verbal and written communication and presentation skills
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Prior knowledge and experience implementing an M365 tenant from the ground up or equivalent experience  Deep understanding of Microsoft M365 solution stack, inclusive of Exchange Online, SharePoint Online, OneDrive, Compliance Center, and more.  Extensive knowledge of email gateway, message flow, delivery routing, e-mail security, monitoring, and reporting   Advanced knowledge of task planning and team productivity tools, as well as how they can be applied in Agile and non-Agile organizational contexts   Experience with collaborating tasks involving multiple teams    Minimum 5+ years as an Exchange Administrator Fluent in Mandarin and English
YOU'LL WORK WITH

This individual will, at a minimum, collaborate with the following:

BCG information technology teams such as Identity, Information Management and Hosting to ensure alignment with BCG’s overall IT infrastructure. Enterprise and Solution Architecture teams to ensure we follow BCG architectural design guidelines Our QA team to ensure operational excellence in our deployments. Sustaining Engineers to establish and govern major updates, patches, and maintenance.