WHAT YOU'LL DO

BCG’s mission is to inspire the best people with unparalleled opportunities for professional and personal growth. Accordingly, our people development processes are a key differentiating success factor and core to BCG’s continuing success.

The learning and development experience is designed to prepare our consultants for their current roles and the next level of challenges in their career progression. It is delivered through a combination of live (local, regional, and worldwide) and distance learning offerings (e-learning and virtual classrooms). The Global Learning & Development (L&D) Team (NDE) is overseeing and managing the participant pools of worldwide, regional training programs, as well as supporting the planning, preparation, execution of various L&D programs and campaigns, including calendar scheduling, program hosting, material preparation, and program and cost analysis. The Global L&D Team is a dynamic group, constantly required to evolve with the needs of the business. This means that roles are flexible and vary depending on global priorities. The duties of this role will change in the same way but initial allocations and focus of the role are likely to be as follows. WHAT YOU WILL DO  Learning & Support in a Matrix Structure: Develop a strong understanding of Global L&D Operations by actively contributing to tasks within a matrix environment. Task Execution & Deadlines: Complete assigned tasks accurately and within project deadlines, ensuring timely support to various L&D initiatives. Journey/Program Support: Assist in the management of global learning journeys and programs, including participant registration, engagement throughout the journey, and final attendance tracking. Virtual Session Support: Host and manage virtual live sessions, including session setup, welcome participants, presenter introductions, and session closure. Participant Communication: Handle participant inquiries, including cancellations and logistical questions, via ticketing tools and mailboxes, adhering to defined SLAs. Attendance Tracking & Feedback: Monitor attendance, gather feedback, identify areas for improvement, and escalate issues as necessary for continuous program enhancement. Database Management: Maintain the training management system (SABA), tracking program participation, cancellations, and attendance. Liaise with local office coordinators to increase attendance rates. Survey Preparation: Prepare and distribute pre-event and post-event surveys, collect responses, and compile feedback into reports to inform improvements. Program Statistics & Follow-up: Support follow-up activities, including compiling and reporting program statistics to measure success. Training Database Maintenance: Regularly update participant and presenter information in the training database, ensuring accurate tracking of registrations, cancellations, and presenter hours. Communication with Stakeholders: Prepare and send communications to participants and presenters, including detailed briefings on content and session logistics.
YOU'RE GOOD AT
Working knowledge of Learning Management Systems (LMS) preferably SABA, Ed-Cast or any other globally used platform and a ticket management tool like Service Now. Confident working in an international environment with participants from all over the world, team workers, collaborative, be part of an international team. Possesses excellent organization and time management skills with the ability to manage competing priorities effectively. Works cooperatively with other team members, displaying an important level of motivation and enthusiasm for tasks. Exposure to communication tools like Salesforce marketing cloud is a plus. Proficient computer skills, particularly Windows, Word, Outlook, Excel and PowerPoint, familiarity with database/Access and query tools. Ability to write slides, to produce tables and graphs in PowerPoint as part of standard reporting. Demonstrated good English written and oral communication skills. Accuracy and attention to detail; experience double-checking and cross-checking own work. Strong customer focus; responsive to queries in a consistent manner and with a sense of urgency. Maintains the highest standards of confidentiality and integrity, ensuring all Boston Consulting Group (BCG) information is handled securely and responsibly.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Undergraduate degree, studies in management, HR, or communications. 2-4 years of relevant work experience, preferred in HR, L&D, Client relationship management or Operations, experience from a professional service firm is a plus. Experience with working in a virtual environment is a plus. Ideally international experience during studies or professional employment. Awareness of cultural differences and willingness to adapt workstyle to a multi-cultural environment.
YOU'LL WORK WITH

A passionate and dedicated Learning & Development team, who are currently spread across the globe. You will be part of the operations team that oversees the overall orchestration of global programs and learning journeys. As a complex matrix structured organization, you may also work with L&D teams in our local systems across our regions as well as with counterparts and colleagues in the Regional L&D teams. You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others.